This is just awful support.
Evidently I created an EA account at some point over the last 20 years. I do not know what email address was used. I do have this account, which I guess is not used.
My account is "invalid" as of yesterday. EA support at facebook couldn't help. Contacting support at EA doesnt work with 4 separate browsers because their site is crummy. Ive had to re-enter field information 15 times for it to fail.
After persistent trying over hours I managed to get through to chat. They need me to verify information of an account, including address and phone number, but wont tell you when the account was created. Meaning I need to verify 1 of 15 addresses Ive had, a phone number, and who knows what DOB I gave for an account I created whenever which I probably blew through the account setup to play some crap demo and forgot all about.
Meanwhile, Ive given them all my actual info. They see that I do have an account, a valid verifiable PSN connected to it, and the required information is right in front of them, but they refuse to assist for "security purposes".
Is there anyway to find out what EA account email address being linked with my PSN and automatically signing into EA games, through PSN or on playstation? EA support is aggravatingly useless. If I could just find out what email address is being used for EA automatically with my PSN, I could fix this with EA's terrible support. I'm contact Sony now for assistance.
*update I sat in a sony support queue of 350 for them to connect, explain that they couldn't assist, to contact useless EA support, then they disconnected the chat before I could finish reading what they said.
Community ManagerAccount owners should know the information they used to create the account. If you used some bogus information just to play a demo, that's your choice and not our fault. We aren't going to give out private account details either. I get you think our support is useless, but it would be a huge security flaw if we just gave out people's personal information when they asked for it without verifying they are the account owner. Since we don't have access to your Sony account, we can't verify that information so we can't use that as a means of proving ownership. I'm very sorry. I know this is incredibly frustrating, but account security is something we're very serious about. We'll do all we can to get account owners access, but that is going to require they prove they legitimately own the account.
Community ManagerYou absolutely have to prove you own the EA account. I'm sorry, but there's no way around it. If we didn't have strict security policies, anyone could come to us with a gamertag or PSN ID, claim they own it and just gain access. That's not something we're going to allow. We don't have access to Sony's systems so we can't verify the PSN ID you're claiming to be yours is actually yours. We also aren't going to give out email addresses to anyone asking for them. That would only facilitate account theft.
I've been waiting for the better part of 4 hours for someone at EA Support to give me a call like they say they will.
Estimated wait time was 4 minutes, not 4 hours. I'm doing my best to be patient, but APPARENTLY i can't just do live chat.
Community Manager
