How likely am I to be unbanned?

I was banned for seemingly no reason at all ( I dont cheat or harass players at all). So when I contacted the customer support they said to check if I had 2 step verification on, whcih I didnt, but on that page there was russian writing.  So someone was on my account and didnt have my password, or they would have just changed it. I was told it was my email that was compromised and I fixed that.  Anywhere I post this people say "you must have cheated" and accuse me of lying.  The thought might have crossed your mind right now. I cant convince anyone, and how does one prove that?  All I am saying is in the off chance that Im not a lying scumbag and just a fan of the game wrongfully banned, what happens next?  I sent a copy of the conversation to whatever email address they provided me to expedite things a little, and he said he was going to talk to someone personally, whatever that means.  How long must I wait to hear anything back?  I assume I was banned for my own protection, but if not do I get a reason why?  I am so in the dark and feel so helpless.  Call it a sob story if you want, I didnt do anything to anyone.  I loved this game and put money in it because I wanted to support my new favorite game.  Now I resent it and want my money back.