Forum Discussion

Atashamish's avatar
Atashamish
7 years ago

How to fix my connection got stuck on matchmaking only

I cannot play and stuck at the lobby  waiting for matchmaking only when Im solo but I can connect when invited. But 6 days ago it was ok please help what should I do
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@MARINEdrive 

Under your Xbox One Network Settings what is your NAT type and are you on an IPv4, Ipv6, or both protocol? (Shows right next to NAT type)

Have you tried reinstalling the game yet?

MARINEdrive's avatar
MARINEdrive
7 years ago

@EA_Blueberry 

My current network settings are as below:

IPv4

NAT Type: Open

All services are available

After selecting the Test NAT type option, I got the following response. NAT Type Open. 

I also tried the Test Multiplayer connect and got the following response. Everything is good. 

I tried connecting to a game again today and still facing the same issue. Does not connect to any game , either Normal or Ranked.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @MARINEdrive 

    If you log into your router's admin panel (instructions are usually on the router box itself) can you check if there's a firmware update and option to enable IPv6?

    • MARINEdrive's avatar
      MARINEdrive
      7 years ago

      @EA_Blueberry 

      I am using a TP Link Archer C1200 Router 

      I logged into my Router Page, there was a firmware update, and now the router is now updated. 

      Went to the IPv6 tab under Advanced Setup and the IPv6 Toggle button was on ON. But there was no IP address available. Did login using PPPoE connection for IPv6 and the IP addressed showed up, Indicating IPv6 is active on router. 

      Restarted the Xbox and added the connection to the network through Setup, and still the Network settings show up as IPv4 and Open NAT.

      Tried connecting to a game and still the same result. 

      I have played the game since launch and the Entire Season 1 on the same setup and there hasn't been any issues until the Season 2 update. 

      • MARINEdrive's avatar
        MARINEdrive
        7 years ago

        @EA_Blueberry 

        In addition to my concern, I did manually connect to the Tokyo GCE1 server and was able to play a few games. 

        I highly suspect this issue has to do with your servers not able connect matches for certain players connecting to your Singapore servers. 

        I have tried manually connecting to Hong Kong and Taiwan servers and still didn't get any games. But did manage a few only in your Tokyo GCE1 server. 

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