Forum Discussion

5 years ago

I still having problems with 7.1 audio!!

My THX 7.1 Sorrund audio still not working, all the channels produce the same sound. Again I set the game in stereo to play. Any information about this? This is since the season 7 upgrade. Today I up...

AngelBMA

5 years ago

Yes, Im not the only with this problem, so much people, I tried a lot of things, even reinstall windows.

EA_Kent

Community Manager

5 years ago

@AngelBMA

Thank you for giving that a shot. When you have a chance would you mind sharing a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.

Thanks again!

/Kent

AngelBMA
5 years ago
Here is the DXdiag and msinfo

[Admin - removed MSINFO as this file contains some information we wouldn't want to be publicly shared]
DxDiag.txt106 KB
- EA_Kent
  Community Manager
  5 years ago
  @AngelBMA
  
  Thank you! I appreciate that.
  
  Can you check something else for me when you've got the chance? I'm curious what Windows is currently seeing as the active driver for your Razer headset.
  
  1. Open the Windows Control Panel and click on Hardware and Sound
  
  2. Under Devices and Printers click on Device Manager
  
  3. Click on Sound, video, and game controllers
  
  4. Look for your Razer audio device and right click on it
  
  5. Click on Properties
  
  6. Click the Driver tab
  
  What does it show there as the driver provider and driver date?
  
  /Kent
  - AngelBMA
    5 years ago
    Here are the both, THX Spatial audio Driver and Razer Nari driver, is the same audio system.