Forum Discussion

Not applicable

4 years ago

Solved

Infinite loading screen

Hi,

My apex is stuck on an infinite loading screen.

Here are a few things I've tried:

- Reinstalled the game several times through Steam and Origin.

- Flushed DNS

- Deleted local files

- Verified file integrity on Steam

- While in loading screen turning WIFI off and on

- Waited for update's and patches, but that didn't work

I have 134 hours in the game. So it worked before. The problem occurred in the beginning of December 2021.

I'm playing on a laptop. My laptop meets the minimum requirements of the game.

Specifications of my laptop:

Intel I7

GTX 1650

15,83 GB RAM

I hope you have a solution.

(The attachment is a screenshot of the problem.)

EA_Illium
4 years ago
@Stonksbot To check is there anything such as a VPN, firewall, proxy sever running on the device or the network?

EA_Illium
EA Staff (Retired)
4 years ago
@Stonksbot Would it be possible to try your device on a different network, or set up a static IP if not?
Stonksbot
Not applicable
4 years ago
Sorry I could not get a static IP to work. And sadly it is not possible to connect to a different network.
Do you have any other solutions?
EA_Illium
EA Staff (Retired)
4 years ago
@Stonksbot To check is there anything such as a VPN, firewall, proxy sever running on the device or the network?
EA_Illium
EA Staff (Retired)
4 years ago
@Stonksbot Wanted to see if you were still running into issues?
Stonksbot
Not applicable
4 years ago
@EA_IlliumSorry for the late response. Turning on and off VPN worked for me, thank you for the help.
EA_Illium
EA Staff (Retired)
4 years ago
@Stonksbot Glad to hear you were able to get in!
LiebeFreunde
Not applicable
3 years ago
Otherwise: It can be that you have to eject (or even unpluck) all the Data-USBs (not mouse or Camera USBs) that you have plugged into your machine. Seems that the anticheat software blocks Apex from starting then.