Hi @Syn-Theris_LGHT
It might be working checking your EA account (Origin) to see if you have a console account linked first. Try the linking options etc below and see if any of that helps.
To link your account to your EA account you can try it two ways
- Launch an EA game from your console and sign in with your EA account details.
- Click Log in at the top of the page on help.ea.com and then choose the option to sign in using your console credentials.
To see what accounts are connected to your EA account sign in here: myaccount.ea.com and go to the Connections tab. You can also unlink your accounts via the Connections tab too.
For more information about account linking see here: https://help.ea.com/en-gb/help/account/link-your-console-accounts/