Hey there, this thread appears to have been necro'ed a few times already, (as its a 4 year old thread), so I'll be locking it here to prevent further necro posts.
Furthermore:
queennurseyZm Assuming you had bought the gems through the EA App, (or through EA's services), I suggest contacting EA Support here: EA Help: Official Support
If you had bought the gems through Steam, Xbox, PlayStation, Switch, Google Play, or Apple, you would need to contact those companies instead as EA Support won't be able to see purchases made through other platforms.
Here's the links for each platform regarding purchases:
Steam - Steam Support - Recent Purchases
Xbox - Xbox Support - Check Xbox Purchase History
PlayStation - How to check your transaction history on PlayStation Store
Switch - How to View Nintendo eShop Purchase History
Google Play - Google Store Help
Apple - View your purchase history for the App Store and other Apple media services - Apple Support
Lastly, by "gems", I'm assuming you mean the currency used in other EA Games, (such as Bejeweled Blitz), which the boards for such games can be found here: Category: Pogo | EA Forums.
Furlinej123 Sadly, bans cannot be handled on the forums as you would need to contact the EA TOS Team, (which you can read about how to appeal your ban here: Get information about EA Account locks, bans, and suspensions).
