Forum Discussion

4 years ago

Massive Pack loss

Since mid season 9, after server was hacked, I’ve started to experienced massive pack loss only in ranked and pubs!!! Arena is spared and i can play without any “lag”… I’ve never had this problem be...

EA_Kent

Community Manager

4 years ago

Hi @mariotr22,

Have you tried switching to any other datacenters to test and see if that makes a difference?

/Kent

mariotr22

4 years ago

Absolutely! I’ve tested everything I can do!

Many players are experiencing this annoying issue…and no solution is still arriving! Seems nobody know and want to care about that

EA_Kent
Community Manager
4 years ago
@mariotr22

Which platform are you playing on?

/Kent
- mariotr22
  4 years ago
  From PlayStation5…
  - EA_Kent
    Community Manager
    4 years ago
    @mariotr22
    
    Thanks!
    
    Can we try setting a different DNS on your PS5 to see if that makes a difference? You can change the DNS using the steps below:
    
    1. Open the PS5 Settings and go to Network.
    
    2. Select Settings.
    
    3. Select Set Up Internet Connection.
    
    4. Choose Set Up Manually.
    
    5. Select WiFI or LAN Cable depending on what type of connection you're using.
    
    6. Select DNS.
    
    7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you'd rather use instead that's OK as well.
    
    8. Select Done.
    
    Let me know if you're still having the same issues after that. Thanks!
    
    /Kent