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xGiingerrrDx's avatar
xGiingerrrDx
3 years ago
Solved

Missing Apex Coins Xbox

I have bought 2 sets of apex coins in the last 2 days and neither of them have been debited into my account.  I have followed all recommended guidance and waited for 24 hours, i have opened a case f...
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @xGiingerrrDx,

    I assume you're reaching out to live support via email? It might be a good idea to try to start a chat with them instead.

    https://help.ea.com/en/contact-us/

    When you pick your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a chat. Just be sure to inform the advisor what the actual issue is.
golocorj's avatar
golocorj
3 years ago

I already submitted 2 cases 1 with proof and none of them got answered. These are the screenshots that I’m gonna provide this time, are these sufficient:

[Removed transactions to protect player privacy - CM]

  • golocorj's avatar
    golocorj
    3 years ago

    Here’s another transaction:

    [Removed screenshot to protect player privacy - CM]

    • EA_QueenBee's avatar
      EA_QueenBee
      Icon for Community Manager rankCommunity Manager
      3 years ago
      Hey @golocorj,

      Unfortunately we're not able to help with missing content here on the forums. I've removed your screenshots since it's also not a good idea to broadcast your email address like that, but if you're having trouble reaching out to live support via email, it's worth doing so via a chat instead. When you follow the help link above, once you've picked your product and platform, try selecting "Orders" -> "Check order status". That consistently gives me the option to start a chat.

      (Also, to answer your question: Unfortunately they can't accept mobile screenshots, so they'll need to be made on either a computer, or via your console.)

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