Forum Discussion

iiTzNuggett's avatar
iiTzNuggett
3 years ago
Solved

Missing Apex Coins

Every single time I buy Apex coins, they never appear on my account. I have contacted EA Support but they never help. I have submitted the proof of purchase but they never fix the issue. 
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hey there, @iiTzNuggett 

    An advisor should be able to replace those coins, but you'll need to wait 24 hours to see if they show up first. If they don't, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

DOLO5000's avatar
DOLO5000
3 years ago

I have the same problem. I've been dealing with this issue since I linked My EA account to My XBOX. In order to get My coins I call the support number just to get it added itis annoying.

  • prettyboicadin's avatar
    prettyboicadin
    3 years ago

    Did you ever get them and if so what did you have to do I spent 30 dollars and they still ain’t gave em to me 

  • thekeds002's avatar
    thekeds002
    3 years ago
    • As of today they aren't redeeming the coins through the help chat either as they say the developers are getting onto the issue. I've been told this before and this is the 9th time I've had the same issue in the last 12 months. I really hope they get onto it as not everybody has the money to keep paying for things with no return for it. Very frustrating and needs to be sorted ASAP. 

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