Forum Discussion

Zachrayisofflin

7 years ago

Solved

my account got banned in apex with no reason

EA_Darko
7 years ago
If you have a ToS sanction on your account @AndoVolution and @Zachrayisoffline then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

Darko

EA_Darko

Community Manager

7 years ago

We are unable to discuss a ToS sanction on AHQ @jiffzero. Any questions you may have will have to be directed to our ToS team using the steps I posted above.

Darko

jiffzero

7 years ago

ive followed every step / everything u said
ik ur trying to help so pls help me season 2 is about to come and i reall want to play it with my account
as u can see in the photo asap still taking 3 days (almost 4)
i swear i didnt do anything that breaks the terms
p.s ive only played with a hacker and i can give his username i have a pic for that too
and still he didnt get banned and i did
pls reply asap @EA_Darko

EA_Darko
Community Manager
7 years ago
As I said previously @jiffzero we cannot assist with a ToS sanction on your account. You will need to wait to hear back from our Terms of Service team.

Darko
- jiffzero
  7 years ago
  yeah man great
  season 2 is here and i can get the pass
  i cant play like this is depressing
  thx for all the help @EA_Darko
  - DYF000
    7 years ago
    Same thing happened to me. I did nothing, always playing fair and got banned without any explanation. Im so sad
- AEG_Equalnone
  6 years ago
  How is it you cna answer so quickly regaurding e.a stuff i keep seeing the same thing get directed to T.O.S they need to grt to people faster we support all of you when we pay for these games. Me for example still waiting on a reply bacl from T.O.S after my account got hacked and the hacker was using cheats now ive lost my account i literally just spend money buying the morage heirloom your customers deserve faster responses my case is simple look the the i.p u can easy tell it wasnt me but yet i still havent heard anything and im losing out on keeping up with the event and the season 5 battle pass this is ridiculous and un professional just saying takes you a day to ban someone and email them saying they are banned but when ur customer is a victim you cant even get a response from the T.O.S is there a number to call to speed this process up
  - EA_Darko
    Community Manager
    6 years ago
    Hey @AEG_Equalnone I will pass your feedback on to the team.
    
    Darko