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Zachrayisofflin's avatar
Zachrayisofflin
7 years ago
Solved

my account got banned in apex with no reason

my account got banned in apex with no reason
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @AEG_Equalnone if you open up multiple cases then any duplicates will be closed.


The best thing is to be patient and give the team time to respond.


Darko 

AEG_Equalnone's avatar
AEG_Equalnone
5 years ago

Its pretty hard to be patient as ive been wait8ng days for a response and gotten nothing i paid so much money for this account and everyday that passes i lose out on completing the new event and gettting new items its very stressful when you put all this time on an account to get hacked banned then stuck waiting for a resolution that seems to never come like is there n9 way to actually call a number and have this matter looked into ive already lost several days now with my cases closed looks like imma have to wait several more days for being a victim

  • PWNZONE175's avatar
    PWNZONE175
    5 years ago

    You arent alone dude, I also got banned for doing absolutely nothing.I do not even type in chat and I do not hack so im not sure what I could have done wrong, I am also waiting for a response but have heard nothing yet. Companies like Blizzard have far more people playing yet can respond to a ticket within 24 hours. I have already waited 3 days to hear nothing. Thats what I get for giving this company over $200...All of that time wasted. They wont be receiving anything else from me if my account doesn't get unbanned.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, you will need to wait for the TOS team to respond. No other team can assist with any issues related to a sanction or ban on an account. 

    Darko 

  • PWNZONE175's avatar
    PWNZONE175
    5 years ago

    Yes Darko we get it, we are simply ranting, you can stop repeating the same thing over and over agaib. We understand you can't do anything for us eventhough you work for the company.

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