My Account Reset to Level 1

ToughOyster wrote:

I wasn't prompted to log into my EA account – ​​does that mean​​ they are still linked?

ToughOyster​ To my understanding, that's correct, it should mean that both accounts are still linked, (although it will do the same thing if the platform account was somehow linked to another EA Account at some point as well).

ToughOyster wrote:

Also, when I checked my EA account's game library, Apex Legends is listed there, ​​but​​ strangely, the playtime is showing as blank (zero hours), and none of my achievements are unlocked. ​​Is this helpful information?​​

If you had only played the game through Steam, then there won't be anything to display through the EA App as it is a different platform.

For me, I had played the game on each platform, so I see different playtimes, (one for each platform I had played on):

EA App

Steam

I've also had to redo the achievements as well, (besides a few, (such as the one requiring me to be level 50, which was automatically unlocked due to my account's level)):

EA App - Achievements

Steam - Achievements

ToughOyster wrote:

​​What should I try next?

If its not an issue caused by unlinking a platform account, then its possible that it was an issue involving Cross-Progression as that was being rolled out to players from October 2023 to around April 2024. (Which I believe you had to had logged in during a set time period to have your account included in the Cross-Progression merge, and I know that if one of your accounts had been banned at any point, its Apex progress and data was excluded from the Cross-Progression merge).

EA Help | Apex Legends™ Cross Progression

If your account had undergone a Cross-Progression merge already, you can try signing into your EA Account and double checking your connected platform accounts to see if the correct platform accounts are linked to it:

> My EA Account | Sign In
> My EA Account | Connected Accounts

Sadly with this kind of issue as well, if the Apex progress and data was lost due to a platform account being unlinked, (and it wasn't restored when you relinked the account), then it unfortunately becomes lost.