Hello, I am an APEX veteran who has played 454 hours on the Steam platform, and during this time, I temporarily gave up playing APEX for the sake of school exams because. However, when I logged in in April, when I was in my account, I noticed that my reset data was abnormal. My account has become a new first-tier account and all skin tones, premium content, and match data have been lost. At the time, I thought the official team would fix it, so I didn't pay much attention to it. But to this day, my account doesn't. Hopefully, the official will restore my account to its original state by April so that I can get my account back. If you can do it, thank you. APEX saves a lot of my memories and I don't want to lose my past memories because of data loss.