Forum Discussion

Not applicable

3 years ago

My "Great" Experience with EA customer support

Hello, this is my first time making a post, and I just wanted to describe my experience with EA customer support. So I foolishly decided to buy a few Apex Coin Packs (2 to be exact), but the coins n...

chevyant

Not applicable

3 years ago

Hello, thank you for answering so fast, i did try creating a new case and putting in all the same info in it in hopes that i will get to another person with this issue, but the experience was the exact same as with my first case, aka it was closed as fixed (by now a 2nd time) and nothing in my issue changed. Can you please tell me if there is any way to get into a chat with a customer support person, as it was possible a few years ago?

EA_Mako

Community Manager

3 years ago

Hi @chevyant,

Sorry to hear the new one has also been closed. I'll pass the feedback along, though when it comes to having the case addressed this will continue to be something support needs to correct.

The available contact channels may change depending on your location, time, and the specific option you select when creating a case.

If you were selecting the option for Missing Content that would be the right category, so beyond that I'm afraid the only recommendation I have at the moment would be to resume your case or create a new one until you receive a reply.