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RaggedSlip8r's avatar
RaggedSlip8r
Newcomer
18 hours ago
Solved

Rank was completely reset after waiting to get in

I had been waiting to get in from not being permitted to play online and when I got back in my rank was fully reset to rookie.

  • Hey everyone,

    Thank you for the reports. This situation is related to the thread below, where we'll provide any updates as we get them.

    Locking this thread, but please feel free to follow along below for more info. Thanks for the patience while we're looking into the issue!

    Rank Reset Bug | EA Forums - 11930210

7 Replies

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  • waited an hr to play and now my rank was rest from diamond 4 800 sum points in to rookie 4 what is going on 

  • I'm in the same boat. I kept having an error message that said "unable to connect to EA servers". I reinstalled my game and was able to load in, but my rank was reset to Rookie 4.

  • Same here, I was reset from plat 1 to rookie 4. I tried playing a quick play and a ranked match solo to try and fix it, and nothing. Exited and uninstalled. Never playing again. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey everyone,

    Thank you for the reports. This situation is related to the thread below, where we'll provide any updates as we get them.

    Locking this thread, but please feel free to follow along below for more info. Thanks for the patience while we're looking into the issue!

    Rank Reset Bug | EA Forums - 11930210

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