a long account issue
Over the past few years, I have been slowly wanting to get back into apex again, back around season 11-12 I was banned from psn because of a bad ex friend of mine, I tried logging into m account here recently and none of my stuff was there, I connected this EA account to m current playstation account here recently, still do not have m heirlooms or skins from seasons 4-11 and can't find the "create a case" page, if any frum workers could point me to the case page I would greatl apprciate it. (also I have tried like everything on my end to get m cosmetics back)
My Apex Account progress Gone
Back when battlefield came out I played the beta but didn't have an ea account to get beta codes so I made and linked all of my accounts including my PlayStation 5 account. I played battlefield no problem but months later I wanted to get back on apex legends and when I log in, ACCOUNT LEVEL 1, NO CURRENCY, NO SKINS AND NO PROGRESSION. I have been trying so hard to get it back but nothing is working. EA GIVE MY APEX ACCOUNT BACK AAAAHHHHH!!!!!!!!!!!! Ps - Ea tickets were unfortunately no help lol[Urgent] False Positive Ban: Video & System Proof Inside
Hello EA Community Managers and players, I am writing here out of complete desperation. My Apex Legends account was recently banned. I tried appealing through the EA Help website, but the system is heavily bugged, and my one ticket was instantly closed with an automated rejection. No human has actually looked at my evidence, and I am 100% certain this ban is a false positive. Here is my definitive proof: 1. Full Match Video: https://youtu.be/cQt2cguO_So This is raw, unedited footage of the match where I got banned (the ban happens at the end). If you watch my gameplay, you can clearly see my aim, movement, and game sense are completely natural. I did not use any cheats. 2. Task Manager Screenshot (Attached below): Right after the ban, I took a screenshot of my Task Manager. As a dedicated FPS player, I constantly tweak and optimize my system settings to ensure the highest possible framerates and lowest input lag. As you can see in the screenshot, I am running system optimization tools like Process Lasso and Intelligent standby list cleaner (ISLC), along with Overwolf for gaming overlays. There are NO unauthorized hacks running. I strongly suspect that Easy Anti-Cheat (EAC) mistakenly flagged one of these memory/CPU optimization tools as a prohibited program. Previous Case Number: [#245265049]
