1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)
Hello EA ToS Team, Respawn Support, and Community Managers (@EA_David, EA_Mari), Nearly 1 year has passed since my permanent ban on March 7, 2025, and I've exhausted all 3+ appeals with only automated "case resolved" responses. Penalty History briefly showed revocation months ago, but the in-game EAC ban persists and later reappeared—now it shows "No history" (latest screenshot attached). Hoping for escalation to manual review here. Account Details: EA ID: huaiwumu In-game name: 近视且散光 Steam ID: huaiwumu3 Linked email: [Removed - SU: Emails cannot be shared on the forums] Platform: Steam My Legit Play: Over 1,444 hours of fair gameplay, purchased every Battle Pass + numerous cosmetics/skins. Clean history, no cheats, hacks, or violations. Incident (EAC False Positive): Sudden power outage interrupted my session at an internet cafe. Original PC failed to boot after power restoration. Switched to another PC on the same network, logged in via Steam, and was immediately permanently banned upon entering the game. This is a classic HWID-triggered false positive (very common in 2025-2026 reports). Strong Evidence (screenshots attached; full versions available via DM): Steam login records: Prove exact device switch on March 7, all from the same IP/network/location. EA account login logs (downloaded via Data Subject Access Request): Confirm HWID/IP change occurred on the same network. Current Penalty History screenshot: Shows "No history of violations or appeals" – confirming the EA account is clean. 2FA proof: Enabled on EA, Steam (mobile authenticator on iPhone), and QQ email. Steam recharge records: Multiple Apex Coins purchases over years + 1,433 hours played, proving long-term legitimate investment. This case aligns with many recent false positive reversals (e.g., hardware changes, polling rate apps). EAC policy allows appeals for mistaken detections. Please manually review the March 7, 2025 logs (logins/HWID/pre-ban matches) and lift this ban. I love Apex Legends and simply want to return as a positive, long-time player. Full evidence available via DM or email. Thank you for your help! huaiwumu [Personal information removed - CM]account hacked
Good evening lads, i started playing apex since season 0 on xbox moved to pc at season 1 and player for another 7 or 8 season. few weeks ago my EA account somehow has been hacked and lost acces to everything, since i been trying to somehow contact EA but cant find any option anywhere, how stupid is that? try login ea.com etc but could not find anything how can i contact EA to recover my account? ty in advance kind regards
Can’t switch my account
I have certain things like skins on my main account, and it’s linked on both xbox and playstation. the problem is my switch is set up with an account with nothing on it, and no matter what i do i can’t log out / get on my main account . is there any way to get my account on my switch?!?Server issues
Hello all or whoever is reading this This is a problem that I have been having for about a month now regarding ping issues, when playing on my account I have had problems with fluctuating ping. It happens during all hours of the day and when i switch to another steam account I have for an account that I made on play station I have no problems with my network which is the same network with about 30-40 ping same server. When I start apex and connect to Oregon 2 in the menu it tells me I have 15-21 ping with not that can be fluctuation seen, but when I get to the lobby it tells me I have 156 ping and fluctuating. I really would like to have this problem resolved I have spent a lot of money on this game and have a lot of fun playing it and I don't plan on stopping.
Somebody hack my account and he change the email and i dont have no more access
I have my old account on apex legends and i want to unlink it but somebody hack my email account and change my email and password and all and know i dont have access to my account and i want to unlink it and bring back my account because i have a new account and a new steam profile can somebody help me pls or call the ea admins to change the email i have but i dont have access this is the email from this guy how hack me ro*****@rambler.ru.Hello i need your help guys
I have my old account on apex legends and i want to unlink it but somebody hack my email account and change my email and password and all and know i dont have access to my account and i want to unlink it and bring back my account because i have a new account and a new steam profile can somebody help me pls or call the ea admins to change the email i have but i dont have access this is the email from this guy how hack me ro*****@rambler.ru.Apex Legends PC – Cannot Connect to EA Servers / EAC Trust Token Issue
Platform: PC (Steam) Issue: I am unable to connect to EA servers in Apex Legends on PC. Easy Anti-Cheat (EAC) fails to authenticate, preventing the game from launching properly. This issue occurs across multiple PCs and Windows user accounts, so it is not a local PC problem. Steps already taken: Reinstalled Apex Legends via Steam and EA App. Repaired Easy Anti-Cheat using the EAC setup tool. Tested on multiple Windows accounts. Tested on a second PC. Cleared EA App cache. Disabled Steam Input and unplugged controller. Reset networking using netsh int ip reset, netsh winsock reset, ipconfig /flushdns. Disabled IPv6. Synchronized Windows time. Checked Windows services: Cryptographic Services, Windows Event Log, Windows Defender Firewall, Base Filtering Engine, Security Accounts Manager — all running and automatic. Verified drivers; nothing relevant loaded. Turned off TPM and BitLocker. Ran SFC and DISM scans — no integrity issues. Attempted clean boot and multiple network configurations. Observations: Issue occurs on multiple PCs using the same EA account. Controllers previously worked fine; sudden failure points to a corrupted EAC/EOS trust token. All local troubleshooting does not resolve the problem. EA support confirmed that a manual reset of EAC/EOS trust tokens is required but cannot be performed without a formal escalation. Request: I am posting here to request that the Anti-Cheat/EOS internal team review my account and perform a manual reset of the Easy Anti-Cheat/Epic Online Services trust token. This issue cannot be resolved by client-side troubleshooting. Attachments: Screenshot of EAC/EA server connection failure. Logs if requested. Summary: This is an account-specific EAC/EOS trust token failure. All client-side troubleshooting has been completed, and the issue persists. Only a manual internal reset by EA’s Anti-Cheat/Trust Engineering team can resolve this.