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Re: -999-999-999 Across my apex cosmetics&coins legends will not appear

cant access the legends, loadout, store, or battlepass, my tokens, coins, and crafting stuck on -9999 im playing on ps4, havent played apex on another console or computer other than my ps4, my account is linked up so idk what the issue is, iv trued reinstalling apex, iv reset my ps4 completely cause there was a bug with the store and after i downloaded apex again it was like this

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @light59373 When you have a moment can you try going through the following steps?

    Clear your PS4/PS5's cache:  

    • Press and hold the PlayStation button on your controller.   
    • Select "Turn Off PS".   
    • Let the PlayStation fully power down and wait for 30-60 seconds.  
    • Restart the PlayStation.  
  • @EA_Illium I am having the same problems, it is definitely a server issue and hitting a broad range of people. I do not think troubleshooting will work, it is day 6 of many, many people on different platforms with the same problem. Hopefully we get compensated in some way or all of that progression will hopefully show up when this is patched. Please get it done before the end of the season, I cannot access store or use codes.