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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Account Disabled

@Trey_2420 

I moved this post to the right place.

If you still have an issue with this, then please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

7 Replies

  • TheSpectre82's avatar
    TheSpectre82
    5 years ago

    I am getting the same error. Over and over. I have reset my password at least 4 times. You need to update the promt and removed the "Good News" part of it. Its a complete lie!

  • blissuicide's avatar
    blissuicide
    5 years ago

    Just gotten this today and spoke to an EA rep. No help at all. They said my email registered on EA is not linked to my ID which i have used to play Apex for the past 2 years. If its not linked, how the hell have I been playing for well over 2 years. Utter bull. Now i dont even know what to do. Not gonna start a new account. Guess deleting this pos game and quit is the only solution. 

  • vmc5021's avatar
    vmc5021
    5 years ago

    Barry can you actually help us fix an issue that is plaguing many users instead of prompting us to waste our time.

  • SoccerGamerMan3's avatar
    SoccerGamerMan3
    5 years ago
    @vmc5021 I just got Fifa 21 and Low-key; the same thing is showing up on my screen. I've been playing on the same EA Account since 2013, and out of nowhere, this is popping up like bruh. I even reset my password, and it isn't working. Can anybody help me? I can't even play online.
  • wretchedtoad78's avatar
    wretchedtoad78
    5 years ago

    This is riduculous.

    If you paid for something in the real world and the peson you paid decided you could have it but not be able to use as intended.

    Youd take them to court to resolve the situation no? 

    In a way its theft and fraud. Promising to solve your problem with circular revolving endlessly un helpful advice that knowingly helps no one in the same position.

    Please have this sorted out as it seems im not the only case. 

  • YeahU_Alex's avatar
    YeahU_Alex
    5 years ago

    I've played since season one and stopped at season four and now when I try to play it again it says my account is disabled for some reason which makes no sense. So I reset my password and it tells me the same thing. Now I am on here trying to see how to fix it but I guess the only way to fix it is to delete the game. 

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