Re: Apex crashes in lobby when Ranked/Storm Point is selected - AMD GPUs

I too am having this problem. The problem only ever occurs when entering the game, but is completely fine at the start menu.

Yes, when I enter the lobby, the game freezes and then crashes. It was working fine yesterday, but after one ranked match, this issue started and has been happening ever since.

After further testing I found something very important regarding this issue

I turned off the sharpness option from AMD Software and now the game is not crashing and runs normally

However when I enable AMD Radeon Image Sharpening again the game crashes with Integrity error 0x80000001

This clearly shows that the crash is directly related to AMD sharpening and not a general system issue

I want to mention that I use sharpening because it gives extra clarity during gameplay and without it the game looks blurry and not as good

Because of this issue I went through a lot of unnecessary troubleshooting steps

I thought it was a storage issue so I uninstalled many software from my PC
I also deleted my entire Dragon Ball Super season from my system thinking it might fix the problem
I even removed Epic Games Launcher and EA App and reinstalled everything

After doing all this I realized that the issue is only happening when AMD sharpening is enabled

This is very frustrating because the game was working perfectly fine before the recent update and this problem started only after the patch

I have already tried all common fixes like verifying files reinstalling the game repairing Easy Anti Cheat updating and rolling back drivers clearing cache and disabling overlays but nothing fixed the issue

The only workaround right now is disabling sharpening which is not ideal because it makes the game look blurry and reduces gameplay clarity

From my understanding this error happens when the game or Easy Anti Cheat fails integrity checks or detects a conflict with drivers or external features ()

This appears to be a compatibility issue between Easy Anti Cheat and AMD driver features introduced after the recent update

Please investigate this issue as it appears to be affecting AMD users

I request you to confirm if this is a known problem and provide a fix as soon as possible

Thank you

same here, i do anything like you, even i turn off the amd sharpening but nothing changed. my apex still had integrity error when im login into lobby. can you give more troubleshooting that can fix my apex

You will return to normal because the Storm Point map disappeared; it will reappear when it reappears.

Sorry, I was mistaken. I thought disabling sharpening solved the issue, but it was only because Storm Point wasn’t in rotation at the time. The game runs fine on other maps, but whenever Storm Point appears, it crashes. Looks like this issue is related to the map, and it still hasn’t been fixed.

Hi everyone,

I’m facing a serious issue in Apex Legends specifically when the Storm Point map is in rotation. Every time Storm Point becomes active, my game crashes along with an integrity error. Other maps run completely fine without any issue.

Here’s what I’ve already tried:

Verified game files multiple times

Used AMD Cleanup Utility for a full clean uninstall

Reinstalled fresh GPU drivers

Disabled AMD Radeon Image Sharpening

Reinstalled multiple related software

Tested different settings and configs

At one point, I thought disabling sharpening fixed it, but later realized Storm Point was out of rotation. So the issue is clearly tied to that map.

This is extremely frustrating because:

The game works perfectly on other maps

The crash happens consistently only on Storm Point

I’ve already spent hours troubleshooting

If anyone has a real fix, please help. Otherwise, this needs to be addressed by the dev team as soon as possible.

Please fix this issue. It’s making the game unplayable whenever Storm Point is in rotation.

Thanks.

there is no fix idk whats causing this, if its amd drivers or apex, its annoying asf i cant play the game, **bleep** has been like this since the second day of the new split, they have not said **bleep** about this either

storm point came into the rotation for 23 hours just now and my game crashed i was playing rank ;(

i could not even play the past 4 days, it was fine the first day of the split, ive tried everything honestly dont know what to do 

yeah i have the integrity error too i´ve been playing for like an hour and then it started droping this error again 

you can play the game as long as storm point is not in rotation and you will only get error or crash when storm point map comes in rotation

na yesterday was not storm point for ranked and i still was not able to rank 

Update (Possible Fix / Workaround):

I tried a different approach and wanted to share an update.

First, I used the AMD Cleanup Utility to completely remove the AMD software. After that, I launched the game again, but it still crashed.

Then I went back into the AMD software settings and performed a shader reset.

After doing this, I launched the game again and now it has been running fine for the past 30 minutes.

Storm Point is still active in the lobby, and so far the game has not crashed.

Not 100% sure yet if this is a permanent fix, but it seems more stable than before.

Will update again if the issue comes back.

i posted a solution check forum 

I was facing constant crashes whenever Storm Point was in rotation. Here is what I did step by step and what seems to have fixed it for now.

Steps I followed:

1. I used AMD Cleanup Utility to completely remove my GPU drivers
2. I installed the latest drivers using AMD Auto Detect Software
3. I launched Apex and shaders loaded but the game crashed as soon as I entered the lobby
4. I opened AMD Software and performed a Shader Cache Reset
5. I launched Apex again and shaders reloaded

Result:
After the shader reset the game started working normally and no crashes so far.

Current Status:
I have played for around 1 hour including Storm Point and have not experienced any crashes yet.

Note:
This might be a temporary fix but it is working for now.
I will update in future if the issue comes back.

Thanks for the help, actually working for now

genius thank you so much i've been trying for the past few days and this is the first thing that works

can you guys share your GPUs?

rx 580 4gb

People have reported this solution working for about an hour. I did shader cache reset multiple times and it did not work for me. Seems to only be happening on AMD systems. Have you tried to force Steam or Origin to run the game in DX11 instead? I dont think DX9 or DX12 work for storm point, i have yet to try 11 though

i just finished doing this and still crashing 😞

Why is it that no in the dev department can read and see there is a amd problem i hope it get patched soon stay positive 

Have you tried playing ranked matches? 

I tried to queue for ranked matches, but the error occurred again very quickly.

Hi everyone,

This is my final update regarding the Storm Point crash issue.

After following the fix I shared earlier (clean GPU driver install + shader cache reset), the game is now running fine on other maps. I can launch the game, enter the lobby, and play normally, even when Storm Point is in rotation.

However, whenever I try to actually load into a match on Storm Point, the game crashes immediately. So the issue is not the rotation itself, the problem is that I cannot play on Storm Point at all.

• As soon as Storm Point match starts loading → instant crash
• Other maps work perfectly fine
• The fix only helped partially — it does NOT solve the Storm Point crash

So basically:
✔ Game works fine
✔ No crashes on other maps
❌ Instant crash only when loading into Storm Point

This clearly shows the issue is specific to the Storm Point map and not a general system or driver problem.

Please fix this as soon as possible or temporarily remove Storm Point from rotation until it is properly resolved. This is making the game unplayable whenever the map is active.

Thanks.