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EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Re: Crashing on xbox

Hey @arnardi Can you try to go through the following to see if apex continues crashing?

  • Check for updates 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
  • Delete local save  

    • Press the Xbox button on your controller to open the guide, and then select My games & apps. 
    • Highlight the game, press the Menu button on your controller, and then select Manage game & add-ons. 
    • In the menu on the left side of the screen, scroll down to Saved Data, then highlight the saved data for your gamertag on the right and press the A button on your controller. 
    • You'll be prompted to confirm deletion of this game save data: 
      • Delete from console removes the local copy of this save. You can get it from the cloud the next time you play. 
      • Delete everywhere removes your saved data from this console, the cloud, and all other consoles you play on. 
      • Cancel leaves your data intact. 

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