Re: This profile is not permitted to play online
It might be worth having a look here to start with:
https://help.ea.com/en/help/faq/problems-playing-online/
Then: are you able to reset the password on the related EA account?
To do so, go to help.ea.com, then log out, and then log in using the relevant system portal (PS/Xbox/Switch/PC), then try a password reset. This may help to get this sorted without having to contact EA help.
This may not work, at which point you can contact EA help by:
Create a new case
https://help.ea.com/en/contact-us/
Twitter
https://twitter.com/EAHelp/
Facebook
https://m.facebook.com/EAHelpHub/
Or:
If you need to speak with one of the chat support advisers you may need to play around with the contact subjects in your case setup. This got me to live chat.
You can contact EA live support at
https://help.ea.com/en/contact-us/
Then to speak with a chat adviser choose the appropiate options:
Game or Service eg Origin
Platform eg PC
Topic eg Missing content
Issue eg had content and lost it
Recommended support option will be live chat.
Then you can choose to begin a live chat.
There may be some waiting time.
