Community Admin@BatmanTristan12 Hi, thanks for the post. Can I check if there's any error code? One thing to check for, does your system's time and region match up with your actual time and region?
If you go to System Settings > Support > Error History does anything show there for the this event?
I have the same problem, I am new to apex legends and yesterday I just created an EA account and then downloaded the game, I checked on settings (on error history) and nothing. It won’t pass from the log In screen. Also there is a text that says “unable to complete EA account sign in (code 100) to see ea.con/unable-to-connect for additional information” I was so exited about this game but I’m unable to play it. Even I have Nintendo online membership for even if it’s not needed.
Community AdminMy bad I did not know what XP and I click on it. Sorry I thought it was like a “like” of sort of, thank you. I’ll check my settings later.
No it did not show up
Community Admin@freboss097 Yep, it's basically a "like" or "kudos" system. And yeah please let us know if changing settings helps.
@HUNTERbaseball16 Sorry, I don't understand, have you adjusted your time and date?
I can't log in either. Won't link my EA account. I get no error messages iwth the Switch under systems.
I type in my public name and password and it says the same error message that the other users say.
"Unable to Login"
We cannot complete this action at this time. If you need assistance, please reference ... (this website)
DICE TeamThere was no error code on my switch since I downloaded the app.
I have changed the password a few times to see.
DICE TeamDICE TeamI thought I was the only person seeing that message & having this problem
DICE TeamI have the same issue there is nothing in reference to APEX. Just the following message.
Unable to login
We cannot complete this action at this time. If you need assistance, please reference help.ea.com or answers.ea.com
Trying to login to apex on switch set up a new ea. Account but when trying to sign in on switch it won’t even go past the email sign in part??
click a to go to next page and nothing?
Its happening to me too, I'm now very annoyed but its a bug so it probably get fixed. I'm level 178 on my PS4 and this never happened to me there so I don't know why the switch has this problem
I figured it out! Under the Nintendo account, player’s date of birth must be the same as the date of birth under the EA account, otherwise it will fail. The other possible thing why it fails is due to Apex Legends PEGI 16. In my case the birthday was the problem, I fixed it and now it works.
Another problem is that Apex Switch version doesn’t support touchscreen (except virtual keyboard). It means you have to do everything using a virtual keyboard or using a buttons on your joycons/controller.
DICE Teamhave tried all of the above, there is no error code and all settings correct. when will this be fixed please? really want to get in game
thanks for your help throughout the day.
I think Wolverine Returns is onto something....
my son's account he is 12.5 years old.... I reached out to Nintendo and they won't let anyone who is < 13 play it, regardless, so that's maybe why?
He'll just have to wait until he's 13....
Fix this. I can't login into apex through switch
@EA_AticThank you for your help on this matter.
@PhantomFlame08Nintendo is known for its restrictions on protecting children. I am always playing online multiplayer games together with my 7 years old daughter and she is a very good player in battle royal games. How did I get it to work? I will not recommend what I did but this is one solution for the problem.
This worked for me:
I have made a new accounts with 18+ date of birth, make sure it is everywhere exactly the same.
Community Manager
