Re: What to do if your Apex Legends account got banned or suspended

I did got an email to say I was banned for cheating. I have never played the game or installed it. I filled out the form to question it and this is the response I got:

Hello,

Thanks for contacting us about your account action.

We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

What this means

We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

You break our rules(https://www.ea.com/terms-of-service#section6) if you:
• use software that interferes with or disrupts an EA Service or another user’s account.
• use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
• use software or cheats that disconnects other users from the EA servers.

Any questions?
• Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
• Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service

Thank you,
EA Terms of Service
 The problem is I have never played the game. In fact I didn't even know what it was. I only play sim4. And when I look on my banned history in my account it says I have nothing there.

So what do I do now? As I haven't ever played the game.