Forum Discussion

Jp44443's avatar
2 years ago

recover


so i had my apex account the gamertag on xbox would be TheWhiteWolf#446 and i had to give away my xbox but i was using an old account on xbox so i couldn’t log back in due to it being another persons old xbox i played for about 6 months roughly probably more and when i had to give it back they didn’t know the log in anymore so i lost my apex account i have been trying forever to get back into it and i’m stuck with none of my stuff you can check the activity on the game all i played was apex and a little bit of seige i really need your guys help i don’t enjoy the game without all of my stuff and i thought the ea account was linked to the email i have now but i can’t seem to find it and when i use the email that was linked with the xbox account it says there’s no apex account associated with it i’m not sure what to do anymore i have literally tried everything and u are my last hope i swear on everything that this is my account i can provide more information about the account if u were to contact me please help

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Jp44443 To confirm if you change or swap out consoles its always a good idea to signout of your account so no one else is given access to them. 

    However, if you need assistance recovering access to your EA account you will want to reach out to our support for further assistance. 

    Thanks!

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