Spark bonus not counting.

Same just happened to me. I opened 10 packs at once to get the bonus after the weekly rotation, and I didn't get my Spark Pack. I then 1 individually to see if the problem would resolve, to no avail. I have logged out and back in, but my Spark Meter is still at 0.

EA Support - Please manually send us our Spark Bonus Pack or reimburse us for opened packs. The only reason many of us open packs in bulk is because of these rewards.

Just happened to me aswell, I opened 12 or 13 rare packs and 1 lifeline pack trying to get the spark bonus and it didn't work. 

same issue occurred. i had 13 packs and i opened 10 and none of them counted Then i restarted the game and my remaining 3 packs were gone. I dont know why now it shows 0 packs 

Following up that I opened up an EA support ticket for this issue yesterday, and linked to this thread within my support request. I would suggest that everyone else who is also affected do this as well to boost awareness of the issue within EA, and increase our chances of being compensated for our wasted packs.

Unfortunately, I have not yet received a response from EA Support. However, with more people filing support tickets, linking to this thread from their tickets, and boosting visibility on this post, we stand a greater chance of having this issue resolved.

For reference, this is where you can file a support ticket with EA: https://help.ea.com/en/help-my-cases/

Separately, is there someone on the EA Community side who can put this issue in front of the right people at EA? Perhaps EA_David , EA_Kat , or EA_Mai might have relevant connections to push this through?

Just received a response on my support ticket this morning, where the issue was labeled a "technical glitch," and that "the problem has now been resolved." The message even had the nerve to say that I "can continue enjoying the game."

However, the issue was most certainly not resolved, as I was not compensated for my missing Spark Pack or my 11 wasted Apex Packs.

Improper resolutions such as this will undoubtedly make many players unwilling to ever purchase additional packs or items in this game, and most likely also negatively impact game engagement overall.

I am a day 1 (Season 0) player, I have a couple heirlooms, I have completed every battle pass since the very beginning, and I am an avid ranked player who has reached Master several times. This experience has left an extremely sour taste in my mouth. While I don't know if I am ready to fully quit the game yet, I have begun to question whether my monetary and time investment in this game was worth it. Goes without question, but I will never spend another dime in the game until my 11 wasted packs are compensated.

Full Response from EA Support:

"I understand this may not have been the answer you were expecting. However, the issue was caused by a technical glitch, which can happen from time to time. The good news is that the problem has now been resolved, and you can continue enjoying the game. I sincerely appreciate your patience and understanding throughout this process."

I received a second response from EA Support. They appear to be unwilling or unable to compensate us for our lost packs.

Instead, EA Support suggested asking for help on these forums -- despite linking to the support thread in my support ticket and subsequent ticket replies. I don't believe the response they provided (copied below) is adequate.

It looks like our best chance at compensation is spreading awareness here so that EA Staff sees the issue and rectifies the situation. 

troysimesPILLOWCHADspaming- Tagging the three of you since you are also affected by the same issue in case you want to try and spread awareness to this thread via other channels.

EA_Mako - Tagging everyone I could find with EA_ prefix to try and get visibility with EA Staff and prevent this from getting swept under the rug.

Full Response #2 from EA Support:

"Thank you for contacting EA. My name is Langphong, and I will be assisting you with the issue.

After reviewing your case, I came to know that you are facing issues related to your Packs. I will do my best to help you with the issue.

I completely understand your situation. However, as we currently do not have any information about the compensation, we recommend posting your concerns on the EA forum. This can help bring attention to the issue and potentially provide updates or solutions."

[CM - Edited to remove mass tags]