Hey guys, we just wanted to create this thread to gather info and feedback on any patching issues you may experience with the transition into Season 13. If you do have issues: Please include your platform. Be as complete with info as possible. Even the smallest detail could be relevant. Please let us know if you're prone to experiencing repeated similar issues or if it's a once off, is good.

Got an issue during the battle royale match. Engine Error: 0x887A0006 - DXGI_ERROR_DEVICE_HUNG .Specs:Platform - PC (Steam);OC: Windows 10 22H1;CPU: Intel I9-10900K;GPU: RTX 3080 10 GB;RAM: DDR4 2x16 GB 4400CL17;SSD: Samsung EVO 970.I had technical issues (crash without error) at the start of the s12 (or split) but this was fixed in patch a week later. I haven't had any other issues after this fix.

Intel I9 12900k6000 DDR5 32GBEVGA 3080TI. 2k @ max settings with GSYNCGetting DX_HUNG errors. Crashed twice in a row. No crash log in documents. Latest drivers. Season 12 ran fine.

I'm on PC. Having game crash issues after S13 update. These never happened to me in S12 where i have logged 400+ hours.My game crashes every single time after spending some time in the game. Two times i was lucky that there were no enemies around, and i was able to restart the game and get back in. But the game crashes every single time after about 5 or 10 minutes into the game.On one occasion, i got a crash and an error while trying to rejoin: "unable to rejoin forfeited game. code: snake"

Here we go. Getting the DXGI_ERROR_DEVICE_HUNG and it's random. I can play for 15 minutes or 3 hours and it eventually happens. It happens in various game modes.Problem started since this weeks patch and continues to happen everyday. I've tried the game on both Origin and Steam. Both clients suffer the same crash.Zero issues with S12.System -OC: Windows 11 Pro 64-bit (10.0, build 22000)CPU: Intel i7 10th Gen -10700F @ 2.90hz 8coreGPU: ASUS RTX 3050 - 8gb GDDR6RAM: Corsair Vengeance RGB Pro 32GB (2x16gb) 288-pin DDR 3200SSD: Samsung 980 M.2 2280 1TB PCI-Express 2.0Things I have done:- Every single update to windows, drivers, etc etc etc.- Verified game integrity- Running game as administrator (of course)- forgot whatever else I tried. It's been a long few days trying to get this sorted.

Since S13, I've been getting constant random crashes with the following error message. I've never had any of these crashes in S12:0x554a0006 dxgi_error_device_hung the application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be investigated and fixedI tried updating my Driver to the latest version (512.77 - released on 5.12.22) to see if it'll help; however, the crashes are still happening. I just got an entirely different error message after my Driver update:CreateTexture2d failed for GRT_Task_DoCreate on '(no debug name)' with HRESULT 0x887a0005 width: 512 height: 512 mips: 10 imgFormat: 0x00000053OS: Windows 11 Home 64-bit Build 22000Processor: Intel Core i5-9400F @ 2.90GHzGPU: NVIDIA GeForce GTX 1660 TiRAM: Corsair Vengeance RGB Pro 16GB 3200 MHz DDR4Storage: SanDisk Ultra 1TB PCIe NVMe SSDThe crashes happen randomly so there's no pattern. Sometimes I can play for a few hours without issue, sometimes it happens every 15 minutes. It happens when I'm engaged in fights or if I'm not engaged in fights. When it crashes, I'm usually able to reconnect to the game, unless someone kills me and my team mates die/disconnect.I've noticed other players in game crashing and asked if they're having the same issue, which they responded yes.

Season 13 patching issues info gathering thread

177 Replies

vernomously16
4 years ago
So I already downloaded the new update season 13 but when season 13 comes in my PS4 suddenly say download apex update but I already update it.i play on PS4.
EA_David
Community Admin
4 years ago
@vernomously16 On PS4 and 5 the update can download before the patch is launced.

That update then sits on your hard drive until actual patching time, at which point it's actually applied to the game.
vernomously16
4 years ago
But I need to install it again
vernomously16
4 years ago
But In my situation I download it twice I don't know if this can be fix or what did someone have this kind of problem because my Friend also have same situation as I am
GelidusNox
4 years ago
Got an issue during the battle royale match. Engine Error: 0x887A0006 - DXGI_ERROR_DEVICE_HUNG .
Specs:
Platform - PC (Steam);
OC: Windows 10 22H1;
CPU: Intel I9-10900K;
GPU: RTX 3080 10 GB;
RAM: DDR4 2x16 GB 4400CL17;
SSD: Samsung EVO 970.
I had technical issues (crash without error) at the start of the s12 (or split) but this was fixed in patch a week later. I haven't had any other issues after this fix.
FairyTaleSniper
4 years ago
Alright so, ever since season 11 on steam my apex game WILL NOT update correctly. I don't know why. Even after I upgraded my system (went from * laptop to a mostly up to date pc) it still does this. It's so incredibly annoying. Every time it does this exactly-
Download update
Proceed to verify file integrity after download finished
Starts Installing
Stops installing past 20%
I press pause update
The estimated install time starts to infinitely go up NEVER actually pausing
I watch for a few moments and then shut down computer
Apex just sits there saying "Missing files" in the steam library
I completely uninstall apex and reinstall
apex acts normal
I have no idea why it does this, but it just does.
Odigo
4 years ago
Intel I9 12900k
6000 DDR5 32GB
EVGA 3080TI.
2k @ max settings with GSYNC
Getting DX_HUNG errors. Crashed twice in a row. No crash log in documents. Latest drivers. Season 12 ran fine.
Awhoo_Thunder
4 years ago
Platform: PC
Lobas jumpdrive doesnt work most of the time for me. This happens only in a match, not at firing range. It notifies server prediction error and jump drives cooldown resets. Looks like some server issue to me because Ive also noticed that ping in one match goes from 20 to 50 but when I tried ping and packet loss tests on my PC everything was 100% okay. In Season 12 (two hours before season 13 came out) was everything ok. Can the servers be like overloaded because a lot of people is playing after release of S13 ? Ill try to play tomorow,
hab984
4 years ago
Hi,
After downloading the update on steam, I cannot get past the start menu, and the first time I could not get past the video.
my specs are:
CPU: Ryzen 3600
GPU: rx 580 4gb
RAM: 16gb 3200
running on a hard disk
the error message that comes up is in the attached screenshot
it reads as follows:
sh_dev_utility.nut: CLIENT SCRIPT COMPILE ERROR: Undefined variable "GetAllItemFlavours"
uanlayz
4 years ago
@EA_David Every time theres an update my game is unplayable for weeks. It timed out trying to connect to a ranked match, reconnected to Apex and was disqualified and then charged a 10 minute "abandonment penalty" and loss of RP for the game disconnecting me....terrible patches every time...