Forum Discussion

5 years ago

Server are laggin big time

What is happening right now ? Im trying to play the game, yet i`m constantly lagging and i`m straight up teleporting back ..... The problem is from 2-3 hours ago, and its still the same. Just check...

EA_Aljo

Community Manager

5 years ago

Hello, @Crypticwaat.

Can you run another UO Trace and post a screenshot of the results here? Thanks!

Crypticwaat

5 years ago

Hi there,

Please find attached (ran the IP's via Pingplotter) these are two yesterday as you can see no packet loss only an occasional router that does not respond to pings.

Then easo which i quickly ran for 100 packets on WinMTR, as you can also see 0% packet loss to end target and just routers that never responded to all packets which is normal.

As mentioned in most of my posts, i have run IPERFS on my fibre line which come back with 0% packet loss both local and international and then also i play several other games in the same regions and have 0 issues.

Also when i switch to other servers such as the US server there are no issues.

Yes 145ms to London is high but the game runs perfect during the mornings and afternoons, it just get very bad during most evenings, this often just results in me switching to the Brazilian server, however population of the Maxihost server is low which results in waiting around for games.

EA_Aljo
Community Manager
5 years ago
@Crypticwaat

You're showing a very high amount of packet loss and ping times. There's a big jump when you hit the 6th hop. This is before you reach our servers so that would be an issue with your ISP.
- Crypticwaat
  5 years ago
  That is not packet loss, those routers are not responding to all ICMP requests, if you also look at the packet loss they only occur on those hops, the final hop which is the most important is showing 0% loss meaning getting to my final destination has 0% packet loss.
  - EA_Aljo
    Community Manager
    5 years ago
    @Crypticwaat
    
    Yes, when you see 100% loss, that usually means that hop isn't allowing pings. However, you're showing 89.6, 89.7 and 96.2. You also have very high ping times. This is all occurring before you reach our servers. What system are you playing on? Also, you could try opening the ports for Apex Legends. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.