Forum Discussion

2 years ago

Unexpected Kernel Mode Trap BSOD Apex

Apex Legends - EA Version Shortly after launching the game, roughly 5 minutes pass, and my PC BSOD...everytime it's the same error Unexpected Kernel Mode Trap. I have looked all over and can't find ...

DxDiag.txt107 KB

EA_Barry

Community Manager

2 years ago

@iEatMaziee

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.

iEatMaziee

2 years ago

@EA_BarryI have completed all steps you have listed, before your reply, and even after. Still no resolution. I initially contacted Microsoft, assuming it was an issue on their end and they ran me through many diagnostics. My minidump files show it's the EasyAntiCheat. I never had an issue before, until this new EasyAntiCheat_EOS. I used to be able to go into EAC and repair the game, but the new one I can't even launch it. I have downloaded the game on Steam and the EA App, and still BSOD. No other game I have, even games with EasyAntiCheat (Fortnite) do this. I have read other post with the same issue.

I can upload my minidump files if you'd like.