Forum Discussion

M1kemclain247_ZW's avatar
M1kemclain247_ZW
Rising Scout
5 years ago

What is Error Code:Cloud

Hi guys since release of season 6 i have been facing this Code:Cloud error nearly everytime i try to queue for a game how do i fix it? 
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago

Hey, can you try a repair of the game and see if that has any impact?

You'll find the repair option by right-clicking the game in Origin. 

The message indicates a server timeout, so some standard steps like a system restart, router power-cycle and firewall re-whitelisting may help too.

  • M1kemclain247_ZW's avatar
    M1kemclain247_ZW
    Rising Scout
    5 years ago

    Hey @EA_David  Thanks for responding , i have done the below indicated , i actually did a clean re-install of my windows operating system & i re-downloaded season 6 from scratch quite a job i must say. 

    i have also rebooted my PC & ISP Internet Fibre modem. 
    i have permanently disabled my Windows Firewall. 

    if i check the IN-Game server IP using some TCP/UDP watch tool i can see i'm connecting to a German server even though i selected London which is a bit strange , anyhow. 

    German Game server IP - 151.106.58.185 

    Germany  Host Europe GmbH29066

    if i run a MTR test (constant ping & traceroute) i get below results which is normal have been playing fine since season 0 

    but since season 6 launched have been facing multiple timeouts & disconnects , it happened in a ranked game aswell it just kept trying to load back in but it wouldnt eventually it sent me back to the lobby and i recieved a penalty for leaving a game??? 

    • M1kemclain247_ZW's avatar
      M1kemclain247_ZW
      Rising Scout
      5 years ago
      @M1kemclain247_ZW Also a quick note i live in Zimbabwe / Africa - i have always had between 170-200ms in-game , but its very playable i have been playing fine since season 0 im a long time supporter of the game , but just this season something is up with either the servers / or the way they handle people with higher ping , not sure.
      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        5 years ago

        Thank you. I'm not aware of any changes to how traffic is managed this season but such changes are usually made quietly and I'll see if I can glean anything.

        Does connecting to the other datacenters(perhaps Bahrain?) have any impact on stability/the code:cloud timeout?

  • solosoldie942's avatar
    solosoldie942
    4 years ago

    got 3 error codes the trifecta, 

    Net first then leaf and when I started back up got cloud, 

    Keep getting kicked from ranked games and getting a penalty for leaving which I didn't and on top of that I get a -72 rp to boot right on !!! 

    I think I'll be going back to cod until this garbage is fixed this is absolutely absurd, spend all this money getting all heirlooms but two to be slapped in the face with this crap, then get ahold of a ea rep and it gets worse right after as if I'm being picked on by moderation completely inappropriate,

    • FeedMardea's avatar
      FeedMardea
      4 years ago

      I got the same issue. Since the Update the game keeps crashing on me. Either it closes completely, or i get Code:net, Code:leaf and Code:cloud. When i am able to connect to the game again it instantly kicks me out. i can only play 1 or 2 games without problems afterwards the game doesnt let me play any more. I dont know whar Respawn and EA did in this patch, but pleas FIX YOUR GAME FOR ONCE!!!!!

  • DrPatatoo's avatar
    DrPatatoo
    4 years ago
    @EA_David It's 17th of October 2021 and I'm still facing same error while i almost did everything to get rid of this. Not only me my other friends facing the same problem. Kindly help us otherwise we can't able to play anymore because it's getting worst day by day.
  • iiTzMonkee's avatar
    iiTzMonkee
    4 years ago

    is there an different way to fix tihs, because the repair does nothing for me.
    also i get the code:net and that is not fixed either

    • Jarru_387's avatar
      Jarru_387
      4 years ago

      Having the same problems. Error codes: net and cloud mostly. Game freezes very often and drops me off causing un-deserved abandon penalty. After drop off when joining new game or when game freezes between lobby and start of the match, game status might go back in to previous game end summary stats. For me this seems like that my game instance loses its connection to current game session and when starting a new one, game finds the lost game and drops off from newly started one. Very frustrating. Also chat lags in these situations. I might write something in party's chat, got dropped off because of net error code or similar, when joining party again my chat messages appear duplicated. --> system can't sync my session properly with server.

      It's doesn't matter if I use home network or shared connection through my work or civil mobile or use different Apex servers (Amsterdam and Frankfurt mostly) the same symptoms appear. DNS flush or setting 8.8.8.8 or 1.1.1.1 addresses for DNS doesn't make difference, only www-browsing got faster. I am running the game through Steam.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,795 PostsLatest Activity: 27 minutes ago