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SpankyDolphin's avatar
SpankyDolphin
2 years ago
Solved

Xbox - Apex - Lost connection to Xbox live and ea servers error

Issue started yesterday on my Xbox one. My Xbox is connected to the internet but I get the error message of lost connection to xbox live and ea servers on Apex legends S17. I have tried everything. I...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @twilson2012 

    If clearing the alternate MAC address is not working, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Gatorboy8000's avatar
Gatorboy8000
10 months ago

I'm planing on sending my console as a is it might be a hardware issue mainly ea games but other games too thanks for your help

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

@Gatorboy8000 

Sounds good. If it's happening with other games too, it's possible there's a hardware issue. Good luck!

  • Raining_Skill's avatar
    Raining_Skill
    10 months ago

    I don’t believe this is a hardware issue. I’m having the same exact issue as the previous commenter has described. All connections are functioning properly but failing to connect to EA servers. I’ve tried everything from hotspots to ethernets.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @Raining_Skill 

    If what has been suggested in this thread and in the connection troubleshooting help here, please contact your ISP to see if they are noticing any issues. 

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