потерял прогресс ранга в последний день сплита

статистика на аккаунте сохранилась (за этот сезон тоже - на скрине видно), скины и прочее осталось
просто скинулся ранг за 16 часов до окончания сплита
запуская ранкед
меня кидает в лобби к новичкам) 
я просто вышел из игры, дабы не получать очков
все равно новичок 4 и 10 птс
тем временем осталось 11 часов до конца сплита 🤝

осталось 12 часов чтобы успеть апнуть мастера) а у меня ранг скинулся до новичка 4
класс)
это будет максимально печально
если я потратил столько времени в пустую
и ничего не вернут-компенсируют

писал в поддержку
отправили сюда
копирую что было написано в поддержке:

( 3m 52s ) Visitor: can you help me? maybe I chose the wrong "problem", but still.. the last day of the split in apex legends remained, I had a diamond 1 rank and about 100-200 pts, now I logged into my account and I have a rockie 4 rank (beginner 4 idk) account statistics are like this... I didn't go to the cross platform and didn't change anything! then I went to the playstation in apex (I hadn't logged in before), then back to PC, nothing came back, deleted the PSN link, all the statistics remained for the season, but the rank of Rockie 4 (sry google translate)
Visitor: creating a problem, I take screenshots of what rank was yesterday and today (the split is not over yet)
( 8m 57s ) Visitor: It's just that there's less and less time left for 12-13 hours... to up master rank.. and my rank has dropped to beginner 4..... What is the bug? I even unlinked my PSN.. mb its crossplatf bug? idk, im not play on PS apex)
( 10m 14s ) Visitor: if you need screenshots or something else, I'll throw it off, I tried to run 1 game (maybe it was a rank display bug) but no... I found a game with beginners

( 10m 26s ) Visitor: beginners lobby's

( 11m 28s ) Visitor: at the same time, I repeat * statistics for the season and achievements, everything is there... skins and other stuff.. Only the rank dropped to the very bottom just like that

( 14m 21s ) *****.: Thank you for your patience Alex, unfortunately, I am unable to make any change regarding ranks, may I ask you to report this issue on the official Apex Legend's EA Forum for bug reporting?

https://forums.ea.com/category/apex-legends-en/ideas/apex-legends-bug-reports-en