In Australia, you can open a case under Australian Consumer Law where a product is purchased that:
- Isn't fit for purpose
- Doesn't match the description
- Significantly different from what you expected
- The business made extra promises it hasn't kept
And more...
If it's a major problem, you can:
- Get a refund
- Get a replacement for an identical item
- Get a replacement of similar value
If it's a minor problem:
Minor problems are anything that can be fixed within a reasonable period of time.
If the problem is minor, businesses can choose to:
- Give you a refund
- Replace the goods
- Repair the goods
However, if the product has two or more minor failures, it can be considered a major failure.
https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/buying-guides/know-your-consumer-rights
State and territory consumer agencies:
NSW Fair Trading
Phone: 13 32 20
Website: fairtrading.nsw.gov.au
Victoria Consumer Affairs
Phone: 1300 55 81 81
Website: consumer.vic.gov.au
Qld Office of Fair Trading
Phone: 13 74 68
Website: qld.gov.au
SA Consumer and Business Services
Phone: 13 18 82
Website: cbs.sa.gov.au
WA Consumer Protection – Department Of Mines, Industry Regulation and Safety
Phone: 1300 304 054
Website: commerce.wa.gov.au/consumer-protection
Access Canberra
Phone: 02 6207 3000
Website: accesscanberra.act.gov.au
Tas Consumer, Building and Occupational Services
Phone: 1300 654 499
Website: cbos.tas.gov.au
NT Consumer Affairs
Phone: 1800 019 319
Website: consumeraffairs.nt.gov.au