EA Staff (Retired)A totally broken game for me. Now unable to finish a single game. I have the gold version and have been TRYING to play for 10 days. It has progressively gotten worse for me. EA will not refund for a game that is just broken for me. BF1 and BF5 run fine on my current setup.
In Australia, you can open a case under Australian Consumer Law where a product is purchased that:
And more...
If it's a major problem, you can:
If it's a minor problem:
Minor problems are anything that can be fixed within a reasonable period of time.
If the problem is minor, businesses can choose to:
However, if the product has two or more minor failures, it can be considered a major failure.
State and territory consumer agencies:
NSW Fair Trading
Phone: 13 32 20
Website: fairtrading.nsw.gov.au
Victoria Consumer Affairs
Phone: 1300 55 81 81
Website: consumer.vic.gov.au
Qld Office of Fair Trading
Phone: 13 74 68
Website: qld.gov.au
SA Consumer and Business Services
Phone: 13 18 82
Website: cbs.sa.gov.au
WA Consumer Protection – Department Of Mines, Industry Regulation and Safety
Phone: 1300 304 054
Website: commerce.wa.gov.au/consumer-protection
Access Canberra
Phone: 02 6207 3000
Website: accesscanberra.act.gov.au
Tas Consumer, Building and Occupational Services
Phone: 1300 654 499
Website: cbos.tas.gov.au
NT Consumer Affairs
Phone: 1800 019 319
Website: consumeraffairs.nt.gov.au
