Forum Discussion

New Traveler

1 year ago

File a formal complaint

I would like to file a formal complaint against EA Support.
Previous topics about this have replies from Answers HQ saying they can do it here, so that's what I'm doing.

I play BF2042 and have played BF in general since the series was created.
I randomly received a Ban yesterday with a claim of 'cheating', but no evidence or background.
I filed an appeal and they just said, 'our system says you were cheating so you are', still with no evidence.

I have never cheated in any game, ever, and have been playing online games for over 2 decades with no issues.
This is personally insulting after putting so much money into EA to have them just say 'screw you and the horse you rode in on.'

Does EA not consider the possibility of false positives? There are hundreds of examples out there of people just waking up to a ban with EA offering no evidence or support.
Live chat appears disabled. Phone support is a dead service and the options for a rep just hang up on you.

I demand this be reviewed by escalated support and I be given evidence of this claim.
I'm 38 with 5 kids, and this is one of the few things I have after work to relax and I won't just sit by while it's stolen from me by incompetent systems.

discussion

14 Replies

PrimordialNoir
Rising Novice
2 months ago
You are a joke and you know it, posting that fully knowing what is happening. Probably didnt even read the post
PrimordialNoir
Rising Novice
2 months ago
New case here (not really but i didnt notice until now) Account banned Oct 2023, TOS obviously refusing to help or dispute. Same issue as described above but in my case it was APEX. Wasted both of my appeals, I requested all my data, will be raising the issue with my local authorities, to be honest im probably not gonna be willing to play anymore after my experience but just going to do it to be petty.

For anyone experiencing this dont even bother. Chat is useless, some of them seem to want to help but they just cant, other ones are just straight up lost. TOS will copy two scripts they have, honestly surprised a company like this is still standing after all the things ive seen.

If your account doesnt let you raise chats or cases, consider it lost, they wont even bother. If i were to guess, there is someone there not doing their job and top is not noticing.

Laughable company honestly.
PrimordialNoir
Rising Novice
2 months ago
Joke of a reply right here
I-Tigar-I
Seasoned Rookie
2 months ago
I got banned at the end of december 2024 and I got unband at the end of May with no apology. Previously I filed many complains on the ban decision And they were all dismissed. I lost almost fif five months of gameplay because of their bad anti cheat system.