Premium pass does not transfer between platforms

I was just told by EA support that Premium passes will not carry over different consoles. I was a bit surprised since I can cross progress between the different consoles. Originally I had pre-ordered gold edition of the game for around $100 for my playstation 4. I then bought another standard edition for the game for my new PC since i'd be able to have that cross progression. Once the battlepass came out I was surprised to see that I could only unlock the premium items on PS4 and not on PC. I went to EA support and they said their hands are tied and things are working as expected. Crazy how they can expect up to shell out $200 for a game with lackluster content and a dwindling player base. EA support also mentioned that this might only be for pre-orders and not for regular battlepass purchases. To be honest i'm still very confused, especially if that were the case. I mean why punish those who pre-ordered the game?