Hello EA community and moderators, I am completely shocked — my Battlefield 2042 account was unfairly banned. I have never used cheats, third-party programs, or any unfair methods. Throughout all my...
If you already submitted an appeal using the web form here, you can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. That's not something we can speed up, sorry.
Recently someone asked me if I’d ever joined XP farming servers. To be honest — yes, I did, but not for grinding. Just out of curiosity to see what they’re like. I never used them to boost my account, I’ve always played fair.
Not long ago, my account was banned. That day, the game wouldn’t launch from Russia, so after several failed attempts I had to use a German VPN to get in. I managed to play once, then stepped away for a while. When I came back later and tried to log in again, I saw that my account had already been suspended.
EA’s appeal response claimed cheats were found on my account, but that’s simply not true. I’ve never used or installed any cheats. I’ve already sent another appeal because I’m sure this was a mistake. Maybe the system flagged my VPN or the fact I once joined those servers.
It’s frustrating to be labeled a cheater when you’ve done nothing wrong. Could VPN use or just visiting those servers really trigger a false detection? Has anyone else experienced something like this?
Translation of what is on the image from German into English Hello!
Thank you for contacting us regarding the action taken on your account.
We have received your message and carried out a full investigation of your account. This investigation has shown that, in accordance with EA’s policies and procedures, the correct action was taken.
What this means
We have confirmed that cheating occurred on your account. Therefore, we will not remove the sanction from your account.
You are violating our rules (https://www.ea.com/terms-of-service#section6) if you: • Use software that disrupts or interferes with an EA service or another user’s account • Use undocumented features, exploits, or cheats that disrupt EA services or another user’s account • Use software or cheats that interrupt other players’ connections to EA servers
More questions? • Here you can learn how to play by the rules: https://help.ea.com/de-de/help/faq/play-by-the-ea-rules/ • Please review our full User Agreement again. You must agree to it when creating an EA account or using EA services: http://www.ea.com/de-de/terms-of-service
Please do not reply to this email, as this inbox is not monitored. If you need further assistance, visit our website: https://help.ea.com/de/help-home/
Do you believe your account was suspended or disabled by mistake? Please follow these steps to get information about your account lock: https://help.ea.com/de/help/account/information-about-locked-or-banned-or-suspended-accounts/
Not long ago, my account was banned. That day, the game wouldn’t launch from Russia, so after several failed attempts I had to use a German VPN to get in. I managed to play once, then stepped away for a while. When I came back later and tried to log in again, I saw that my account had already been suspended.
EA’s appeal response claimed cheats were found on my account, but that’s simply not true. I’ve never used or installed any cheats. I’ve already sent another appeal because I’m sure this was a mistake. Maybe the system flagged my VPN or the fact I once joined those servers.
It’s frustrating to be labeled a cheater when you’ve done nothing wrong. Could VPN use or just visiting those servers really trigger a false detection?
I would say this is the reason yes. The fact that the ban occured immediatley after using the VPN strongly hints towards that. Also in combination with this:
Use software or cheats that interrupt other players’ connections to EA servers
You using a VPN to get in another region server than the one you're supposed to be in might cause your ping to rise and destabilize the server and as such create lag and network issues for everybody on that server.
I don't think you visiting an XP farm portal server once would be the reason. EA Dice would have a hard case defending a ban for that as they are the ones responsible for keeping these servers up. They can't blame users for clicking on something they don't remove.
About Battlefield 2042 General Discussion
Discuss the latest news and game information around Battlefield 2042 in the community forums.16,144 PostsLatest Activity: 23 hours ago
