Urgent Concerns Regarding Cronus Zen and Cheating on EU Servers (PlayStation)

Dear EA Representatives,

I am writing as a dedicated player who has been playing your game for nearly three years. I’d like to express my growing frustration regarding the rampant increase in cheaters, particularly those using the Cronus Zen device.

This device is being widely used, especially on PlayStation servers in Europe, and it is severely damaging the experience for new players. Many newcomers, after being repeatedly killed by cheaters using Cronus Zen, simply give up and quit the game — understandably discouraged by such an unfair environment. This not only harms the current player base but also prevents the growth of a game that already has a limited community.

Despite reporting around 14 players who were clearly using Cronus Zen, all of my reports have been closed without any follow-up or clear action. It makes me wonder — is using Cronus Zen now the only way to compete in this game?

I am more than willing to provide usernames of players using this device on European servers. Some of them are even streaming themselves using Cronus Zen live on popular video platforms, clearly showing how they fire without recoil to gain an unfair advantage and attract followers through cheating.
If you wish, I can also share links to these players and their streams with your team.

Frankly, this situation has made me lose the motivation to play. It’s frustrating to see blatant cheating go unchecked, while legitimate players are pushed away.

Do you have any plans to take serious action against Cronus Zen users? Will there be stronger enforcement going forward?

I also understand a new game is in development. However, many of us fear that this issue will carry over unless there are major improvements to anti-cheat systems.

Lastly, I want to highlight the current state of European servers, especially on PlayStation. During the daytime, it's extremely difficult to find matches — a clear sign of player base decline. Are there any plans to address this?

This game still has great potential, but without action and transparency, it may not survive much longer.

Sincerely,