My account was banned for reasons I don't understand. I have average player stats, and maybe the anti-cheat flagged suspicious programs or frequent VPN changes—I’m not sure.
Right now, the status of my support ticket is “Waiting for studio,” and I don’t know what to do next. Does anyone know what this status means?
Community ManagerHey blaqsy,
It sounds like your ticket was escalated. Hopefully you'll get a further update on your case soon.
How long does it take to finish on average? My account was stolen too. I tried to recover it with live support but now it is banned.
That's what live support told me. The time allotted for me to return the game is very short. Will there definitely be positive results?
