Forum Discussion

blaqsy's avatar
3 months ago

Waiting on studio

My account was banned for reasons I don't understand. I have average player stats, and maybe the anti-cheat flagged suspicious programs or frequent VPN changes—I’m not sure.
Right now, the status of my support ticket is “Waiting for studio,” and I don’t know what to do next. Does anyone know what this status means?

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey blaqsy​,

    It sounds like your ticket was escalated. Hopefully you'll get a further update on your case soon.

  • mertflexxi's avatar
    mertflexxi
    Seasoned Newcomer
    3 months ago

    How long does it take to finish on average? My account was stolen too. I tried to recover it with live support but now it is banned.

     

  • mertflexxi's avatar
    mertflexxi
    Seasoned Newcomer
    3 months ago

    That's what live support told me. The time allotted for me to return the game is very short. Will there definitely be positive results?

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