Forum Discussion

visualqqq's avatar
visualqqq
Rising Newcomer
1 year ago

2042 CONSTANTLY Crashes to BSOD, crash log included

2042 has been blue screening on my Win11 system for months and I haven't been able to play. Can anyone from support take a look at this dump file https://github.com/lookacoyote/bf2042 and see what's causing this crash? I've been searching through reddit and these forums forever and have tried pretty much everything. Was hoping the latest update would fix this, but no dice. Thanks

4 Replies

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    1 year ago
    @visualqqq some system info is handy, also post dxdiag.
    What trouble shoot did ya do ?
    Did ya do a cleanboot ?

    Cheers
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @visualqqq 

    Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

    Some general troubleshooting steps:

    Make sure all available Windows Updates and hardware driver updates are installed
    Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

    Thanks.

  • visualqqq's avatar
    visualqqq
    Rising Newcomer
    1 year ago
    @Rokebo73 thanks. dxdiag has been added to the repo above. troubleshooting i've done is:
    nvidia driver updates, ddu driver refreshes, reinstalling EA App, clearing EA app cache, uninstalling/reinstalling EA Anticheat, uninstall reinstall game, clear game cache, repair game, turning memory integrity on then off, and running EA app and BF2042.exe as admin                       
  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    1 year ago
    @visualqqq I do not see your dxdiag added here !
    Press Windows + R, type cmd, and press Enter to open Command Prompt. Type dxdiag.exe in CMD and press Enter to run dxdiag application on Windows 10/11.
    Tick the box that visible at the left side of thios dxdiag window, then select SAVE ALL INFORMATION, post the DXDIAG.txt thats is been generated !

    Cheers

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