Forum Discussion

Rising Newcomer

1 year ago

2042 CONSTANTLY Crashes to BSOD, crash log included

2042 has been blue screening on my Win11 system for months and I haven't been able to play. Can anyone from support take a look at this dump file https://github.com/lookacoyote/bf2042 and see what's ...

technical issues

Rokebo73

Seasoned Ace

1 year ago

@visualqqq some system info is handy, also post dxdiag.
What trouble shoot did ya do ?
Did ya do a cleanboot ?

Cheers

EA_Barry
Community Manager
1 year ago
@visualqqq

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.
visualqqq
Rising Newcomer
1 year ago
@Rokebo73 thanks. dxdiag has been added to the repo above. troubleshooting i've done is:
nvidia driver updates, ddu driver refreshes, reinstalling EA App, clearing EA app cache, uninstalling/reinstalling EA Anticheat, uninstall reinstall game, clear game cache, repair game, turning memory integrity on then off, and running EA app and BF2042.exe as admin
- Rokebo73
  Seasoned Ace
  1 year ago
  @visualqqq I do not see your dxdiag added here !
  Press Windows + R, type cmd, and press Enter to open Command Prompt. Type dxdiag.exe in CMD and press Enter to run dxdiag application on Windows 10/11.
  Tick the box that visible at the left side of thios dxdiag window, then select SAVE ALL INFORMATION, post the DXDIAG.txt thats is been generated !
  
  Cheers