Can you be more specific which terms of usage was been violated?
Exploitation or game-breaking behavior, abusive or disruptive conduct. Its overloading/straining servers even carrying over side affects of instability to official servers from all the strain(the yellow server icon you see every few seconds once in a while followed by random rubber banding)= (disruptive conduct) mass teleportation on top of flags to fast cap to (break the anti-afk) feature that alleviates server strain and overloaded servers= (exploitive or game-breaking behavior)
see here under the blue title "Play Fair":
https://www.ea.com/commitments/positive-play/charter
Biggest one is: Rapid mass teleportation scripts to break anti-afk are in direct violation of (fair play and community policy)
Consumer protection law mention is just a guess at how the responses have been copy past on emails with no acknowledgement, even though these custom servers are clearly in violation of policies
