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5Misterio5's avatar
2 years ago

Anticheat crashes

Hello, i have just bought the game and ran into a problem. I just cant start it. After i press the play button a crash report from the eaanticheat appeared. I have tried reinstalling the game, ea app and anticheat. Maybe someone knows what should i do? I also have that dump file

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Execute

    Key  : Analysis.CPU.mSec
    Value: 468

    Key  : Analysis.Elapsed.mSec
    Value: 1010

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 92

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3307

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 101

    Key  : Failure.Bucket
    Value: SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {9765cd84-ca57-0a2b-658d-2a83892f7ced}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 2135

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 0.0.392.0


FILE_IN_CAB:  PACKER_2134968_20832.dmp

NTGLOBALFLAG:  0

CONTEXT:  (.ecxr)rax=0000000000001040 rbx=43e28b05dd7d4d00 rcx=43e28b05dd7d4d00
rdx=0000000000010001 rsi=ffffffffc0000103 rdi=00000000000000c8
rip=00007ffd91c00000 rsp=000000acdf9fd688 rbp=000000acdf9fd780
 r8=43e28b05dd7d4d00  r9=00000000000000c8 r10=ffffffffc0000103
r11=0000000000000246 r12=00007ffd91520000 r13=0000000000000000
r14=00007ffd88bc5000 r15=00007ffd90710000
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
EAAntiCheat_GameServiceLauncher:
00007ffd`91c00000 4d5a            pop     r10
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffd91c00000 (EAAntiCheat_GameServiceLauncher)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 00007ffd91c00000
Attempt to execute non-executable address 00007ffd91c00000

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 7ffd91c00000

FAILED_INSTRUCTION_ADDRESS: 
EAAntiCheat_GameServiceLauncher+0
00007ffd`91c00000 4d5a            pop     r10

ERROR_CODE: (NTSTATUS) 0xc0000005 -                      0x%p                               0x%p.                      %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  00007ffd91c00000

STACK_TEXT:  
000000ac`df9fd688 00007ffd`91ce0968     : 00000000`00000000 000000ac`df9fe150 00000000`00000246 0e88f89d`0a923b32 : EAAntiCheat_GameServiceLauncher
000000ac`df9fd690 00007ffd`91d33b29     : 0a45408e`a5b58a85 000000ac`df9fd6f8 00000000`00000000 00000000`c0000103 : EAAntiCheat_GameServiceLauncher+0xe0968
000000ac`df9fd6d0 00007ffd`91f08aa1     : 00000000`00000000 000000ac`df9fdee0 00000000`0000000e 00007ffd`91b1c4d0 : EAAntiCheat_GameServiceLauncher+0x133b29
000000ac`df9fd700 00007ffd`91f6016a     : 000000ac`df9fe318 000000ac`df9fe2b0 00000000`000000b8 f580fa3e`2a2a0b4f : EAAntiCheat_GameServiceLauncher+0x308aa1
000000ac`df9fe230 00007ffd`88bc21bf     : 000000ac`df9fe4e0 000000ac`df9fe4e0 00000233`138a1834 000000ac`df9fe590 : EAAntiCheat_GameServiceLauncher+0x36016a
000000ac`df9fe390 00007ffd`88bc2644     : 00000000`7ffe0385 00000000`00000000 00000000`7ffe0385 00000000`00000001 : preloader_l+0x21bf
000000ac`df9fedf0 00007ffd`919c9a1d     : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000040 : preloader_l+0x2644
000000ac`df9fee30 00007ffd`91a1d307     : 00000233`138a55e0 00007ffd`88bc0000 00007ffd`00000001 00000233`138a69b0 : ntdll!LdrpCallInitRoutine+0x61
000000ac`df9feea0 00007ffd`91a1d09a     : 00000233`138a5710 00000233`138a5700 000000ac`df9ff001 00000233`00000001 : ntdll!LdrpInitializeNode+0x1d3
000000ac`df9feff0 00007ffd`91a1d120     : 000000ac`df79c000 00000233`138a35c0 000000ac`df9ff0c0 00000233`138a41c0 : ntdll!LdrpInitializeGraphRecurse+0x42
000000ac`df9ff030 00007ffd`91a83d32     : 00007ffd`91ad5900 00007ffd`91ad5910 00000000`00000000 00000000`00000010 : ntdll!LdrpInitializeGraphRecurse+0xc8
000000ac`df9ff070 00007ffd`91a25dfb     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : ntdll!LdrpInitializeProcess+0x1f62
000000ac`df9ff490 00007ffd`91a25c83     : 00000000`00000000 00007ffd`919b0000 00000000`00000000 000000ac`df79d000 : ntdll!LdrpInitialize+0x15f
000000ac`df9ff530 00007ffd`91a25c2e     : 000000ac`df9ff5b0 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrpInitialize+0x3b
000000ac`df9ff560 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  eaanticheat_gameservicelauncher+e0968

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_CODE_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9765cd84-ca57-0a2b-658d-2a83892f7ced}

Followup:     MachineOwner

6 Replies

  • The same thing just happened to me. Froze my entire PC and reset it. 

  • DarthFDG's avatar
    DarthFDG
    Hero+
    2 years ago

    Thanks for posting that.

    There is nothing obvious in there; most everything looks good.

    I suggest you take a look at the Diagnostics section, as there is some stuff in there besides anti-cheat worth looking at.

    Make sure your memory settings in BIOS are in alignment with what your CPU supports. Try running without overclocking, for example.

    FWIW - 90% of the time crashes are because of corrupt or dated drivers.

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