While that process may sound reasonable in theory, its application is deeply flawed by a fundamental lack of communication. If a company requires its customers to install invasive, kernel-level anti-cheat software, it has an ethical obligation to be transparent when that system flags an account.
They should be required to provide specific evidence for their accusation, rather than hiding behind vague terms. The fact that numerous honest players are being banned is clear proof that their anti-cheat system is unreliable and is punishing the very customers it's meant to protect.