Banned account
I've also posted this in the general discussion but thought I would share it here also to potentially have some sort of response: My account was randomly banned on Battlefield 1 and Battlefield 2042. I wanted to go back to these games after having fun playing the BF6 beta. Last time I played Battlefield 1 was towards the end of 2023, but after trying to sign to play in August of this year I was notified that my account has been banned from playing on July 1st. I honestly didn't think this was a massive issue as I had 2042 I could still play. I was able to play 2042 for maybe 2-3 days before I got another message saying that I was banned from 2042 as well. I appealed both bans through EA help only to have my Battlefield 1 appeal closed, their reasoning was "this is a duplicate of an existing appeal" and I can't resubmit. My appeal for 2042 was also denied. I asked for reasoning as to why the account was banned, the best they came up with was "Violating User Agreement" or using "Gameplay Enhancements". I've asked that if they have the means, please review my gameplay for the proof that I have not used any exploits or cheats of any kind. I never use in game chat and exclusively talk with my friends through discord. The appeal was denied again. "We have received your most recent correspondence expressing concerns about the action that was taken on your account. After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures. Due to this violation, we will not remove the sanction that was applied to your account." I refuse to buy Battlefield 6 because of this. Absolutely no specific reason was given to what I have done to violate their terms. If anyone else has had a similar experience and had it rectified please let me know
Account restriction issue — "Waiting on Studio" response since August 31
Hello, I’ve been waiting for an update on my Battlefield 2042 account suspension case since August 31 (Case #221576999). The case status still shows “Waiting on Studio”, and I have not received any response from the EA Terms of Service team. I’ve already received several automated replies from EA Support (most recently Case #224152896), but none of them provided specific details about the reason for the ban — only a generic explanation. I respectfully disagree with the decision and would like to fully cooperate to clarify what exactly led to the suspension and to restore fair access to the game. Please help me escalate this issue to the studio or provide any information about the current status of my pending case. This situation has been unresolved for more than a month, and I really want to resolve it properly. Thank you for your time and understanding. Best regards, Kolebastrik. I have over 29 screenshots with EA Support since August 31 showing the entire communication process. I can provide them all if needed, but here are the most relevant ones attached.[ANTICHEAT ERROR] Javelin AntiCheat Error (7) (2)
WHen I try to load battlefield 2042, it loads a green bar on the splash screen, but after some minutes, I get the following error. Can you please help me EA support? : EA Javelin Anticheat found an error. Restart your PC: C:Program Files\EA\AC\EAAntiCheat.GameService.exe (7)(2) What I tried so far to fix: - Install NVIDIA driver 577.00 (clean install) - Reinstall EA AntiCheat - Repair EA AntiCheat - Restart the PC - Reinstall Battlefield 2042 My specs: Windows 11 PRO 32 GB RAM DDR4 Core i5 13600k RTX 3070TI SSD nvme 1tb + 2tb + 500gb
Can't Connect to BF2042 – Ban Removed (Error EC:10901 / EC:10608)
Hi EA team and community, I’m hoping someone can help or clarify what’s going on. I was previously banned from Battlefield 2042, but that penalty has since been removed and the case is now marked as closed. However, when I try to launch the game, I still can’t connect — I consistently get error codes EC:10901 and EC:10608, and sometimes a message that says “your account is banned.” This has been happening for over a week now. I’ve tried: Restarting my PC and router Clearing cache Reinstalling the game Logging in from different devices Nothing has worked. The ban is lifted, so I don’t understand why I still can't access the game. On top of that, I’ve spent hours trying to find a way to contact EA Support or the Terms of Service team again, but there’s no way to open a new case. Every time I submit through the webform, I just get a message saying “Thanks for submitting your issue. Choose an option for more help,” with no confirmation email, no case ID, and no actual contact or resolution options — just self-help articles. I’m completely stuck here. I just want to get back into the game and earn those precious Battlefield 6 skins before it's too late. Can anyone point me in the right direction or escalate this to someone who can actually look into it? Thanks, BowWasTaken
[FIXED] Battlefield 6 Save & Settings Issue — Windows Security Blocking Solved!
If your Battlefield 6 keeps resetting settings or won’t save progress, it could be Windows Security silently blocking the game’s files. What happened: Windows Security didn’t show any pop-ups until I launched the game. Loading the campaign triggered the alert, and that’s when I realized it was blocking access to save and config files — the game literally couldn’t touch its own files. How I fixed it: 1. Open Windows Security → Virus & threat protection → Protection history. 2. Look for any blocked Battlefield 6 files and click Allow on device. 3. To stop it from happening again, go to Manage settings → Add or remove exclusions. 4. Add your Battlefield 6 install folder as an exclusion (for example: C:\Program Files\EA Games\Battlefield 6). After doing this, all game settings and save files worked perfectly. No more resets — it was just Windows Security silently blocking access. **Note:** Search your PC and make sure the following files exist and are not being blocked: * `PROFSAVE` * `PROSAVE_profile` * `steam_autocloud.vdf` These files are usually located in: C:\Users\<YourName>\Documents\Battlefield 6\settings If any of these files are missing, Battlefield 6 may not be able to save or load your progress correctly. These files are required for Battlefield 6 to properly save your settings and progress. Also verify that **Windows Virus & Threat Protection** (especially **Real-time protection**) isn’t blocking or quarantining them — this can silently prevent the game from writing or updating your save data. ***Steps to Add Full Control for Battlefield 6 Settings Folder*** (This has also helped some users to resolve issue with save file) Navigate to the folder: Open File Explorer and go to: C:\Users\<YourName>\Documents\Battlefield 6 (or wherever your Battlefield 6 folder is located) Open Properties: Right-click the Battlefield 6 folder → select Properties. Open Security Settings: Click the Security tab at the top. Edit Permissions: Click Edit… to change permissions. Select Your User: In the list under “Group or user names,” select your Windows user account. If your user isn’t listed, click Add…, type your username, and click Check Names → OK. Grant Full Control: Under “Permissions for [YourUser],” check Full control → click Apply → OK. Propagate Permissions: When prompted, choose Apply changes to this folder, subfolders, and files → click OK. Close Properties: Click OK to close all dialogs.
Critical Performance Issues: Shader Stuttering & EA App RAM Use
Olá Estou escrevendo para relatar dois problemas persistentes e significativos que estão afetando severamente a experiência de jogo no Battlefield 2042 para mim e para muitos outros jogadores. Compilação de shaders no jogo causando gagueira e quedas de FPS Atualmente, o jogo compila shaders dinamicamente durante as partidas, mapa por mapa. Esse processo ocorre não apenas durante o lançamento inicial, mas também ao encontrar novos recursos e efeitos no meio do jogo. Isso resulta em gagueira consistente, quedas na taxa de quadros e atraso de entrada em momentos críticos, fazendo com que o jogo pareça sem resposta e instável. Solução sugerida: Implemente uma etapa de pré-compilação de shader única e obrigatória que seja executada inteiramente na tela inicial ou no menu principal do jogo. Muitos outros jogos modernos (por exemplo, Call of Duty, Horizon Zero Dawn) usam esse sistema. Ele permite que os jogadores esperem por uma compilação completa antes de entrar em uma partida, garantindo uma taxa de quadros suave e consistente a partir do momento em que a rodada começa. O sistema atual de compilação em tempo real é prejudicial para a experiência de jogo principal. Alto uso de RAM e CPU pelo EA App O próprio EA App consome uma quantidade significativa de recursos do sistema, mesmo quando ocioso em segundo plano. Não é incomum vê-lo usando 700 MB - 1 GB de RAM e uma porcentagem notável de ciclos de CPU. Para jogadores com sistemas com 16 GB de RAM ou menos, isso reduz diretamente os recursos disponíveis para o jogo, levando a um menor desempenho e instabilidade. Além disso, o fato de Battlefield 2042 poder ser lançado sem o EA App (semelhante a outros títulos recentes) destaca que o alto consumo de recursos do aplicativo é um fardo desnecessário no desempenho do jogo. Solicitação: Investigue e otimize o espaço ocupado por recursos do EA App. Um inicializador de aplicativos não deve consumir recursos comparáveis a um jogo ou serviço em segundo plano, especialmente em sistemas onde cada gigabyte de RAM e cada ciclo de CPU contam para uma experiência de jogo tranquila. Conclusão: Abordar esses dois problemas melhoraria drasticamente a estabilidade e o desempenho do Battlefield 2042 para um grande número de jogadores. Uma compilação obrigatória de shader baseada em menu eliminaria a gagueira no jogo, e um EA App otimizado liberaria recursos cruciais do sistema. Obrigado pelo seu tempo e atenção a esses assuntos críticos.
EAAntiCheatGameService being detected as a threat..... again.
Windows Defender detecting EAAntiCheatGameService creating a .tmp file that is considered a threat, again.... although it is being detected as winring0 now and not whatever it was before. I know this is now probably going to be fixed with an EA Anticheat update but still..... annoying.
Virtual gamepad support
i want to know if anybody has figured out a clean solution for a playstation controller on pc? i just wanna play battlefield but i keep getting this error, ive been seeing things that virtual gamepad support is banned but i just need to know before i waste 70 dollars buying it on steam, because if i cant use it now im not dropping 70 not being able to use it, i would take a screenshot of bf6 and post it there but i have not nor will not buy it until they fix ps controller support issues. (yes ive tried steam input and directly using a cord, the cord misidentifies my controller as an xbox controller and button inputs are all overand steam input simply does nothing and ive tried adding both 2042 and ea play in non steam games with no success)
