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BetaFieldPlayer's avatar
BetaFieldPlayer
New Vanguard
3 years ago

Battlefield 2042 crashing to tesktop with new GPU.

Hello,

Last week i installed a new video card the Intel Arc A770 i didnt have any problems, i uninstalled the nvidia driver from the older card with DDU and then i installed the Intel driver.

Today i did a clean install windows 11+ updates and all the latest drivers, chipset, lan, sound, intel Arc driver and this game and i had my 1st crash.

I have 2 crashdump files in the crashdump folder.

DxDiag show  RADAR_PRE_LEAK_64 Battlefield 2042

Pc specs:

Asus ROG Strix X570-E Gaming Bios v4602

AMD Ryzen 7 5800X3D @ 3.4 GHz

G.SKILL F4-3200C14D-16GFX

Intel Arc A770

TUF Gaming VG249QM1A

Seasonic Prime PX-650

Windows 11 Home - 22H2

technical issues

6 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @BetaFieldPlayer,

    The Intel Arc GPUs are unfortunately not one of the officially supported GPUs for Battlefield 2042. Please see the system requirements for the game: https://www.ea.com/games/battlefield/battlefield-2042/buy/pc#system-requirements.

    If you're using hardware that is not officially supported by the game, it's indeed possible that you experience less-optimal performance, or in your case, crashes etc.

    The Intel Arc GPUs are still quite new and I would assume that Intel is still working on the drivers to make them more stable. Maybe it's a good idea to get in touch with Intel and mention that you experience crashes with their GPU?
  • BetaFieldPlayer's avatar
    BetaFieldPlayer
    New Vanguard
    3 years ago

    I think i know why the game crashed, after the window 11 clean install the Hz is set to 60Hz in the 

    advanced display settings and the ingame Hz is 239.76Hz after setting the Hz from 60Hz to 239.76Hz the game runs smooth again.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @BetaFieldPlayer, good to hear that you've figured out a workaround. However, please note that the GPUs are still not officially supported by the game. Which could mean that you will experience other issues as well down the line.
  • BetaFieldPlayer's avatar
    BetaFieldPlayer
    New Vanguard
    3 years ago
    @EA_Leeuw I must say that Battlefield 2042 plays very good with the Intel ARC A770 16GB model on Ultra settings 240Hz,
    160FPS and higher.

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