Forum Discussion

6iva4a's avatar
6iva4a
Seasoned Novice
2 years ago
Solved

Battlefield 2042 doesn't launch

Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number Nvidia 1080 Enter RAM memory size in GB 32GB Are you using any software with an overlay? N...
bug
  • 6iva4a's avatar
    6iva4a
    2 years ago

    So after four months the problem is solved for me using these steps.
    *** ***** **** on EA developers.

DELlCATE_STEVE's avatar
DELlCATE_STEVE
New Rookie
2 years ago

Same thing happening for me:

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia 3070 FE (1 monitor)
Enter RAM memory size in GB 16GB
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer (specifically at launch of game)
Which part of the mode? Any mode
Please select your region US
On which server did this happen?
When did this happen? Today (2/11/2024)
Summarize your bug The game cannot launch, it crashes and a crash report handler window pops up.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I can send the crash report, if you tell me where and how.
What happens when the bug occurs? The game cannot launch, it crashes and a crash report handler window pops up.
What should be happening instead? The game should start.

DELlCATE_STEVE's avatar
DELlCATE_STEVE
New Rookie
2 years ago
Here is my dump file:

......................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3848.7770): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -vEAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 484

    Key  : Analysis.Elapsed.mSec
    Value: 667

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 249

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7165

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 140

    Key  : Failure.Bucket
    Value: INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

    Key  : Failure.Hash
    Value: {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 2525

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26052.1000

    Key  : WER.Process.Version
    Value: 0.0.39277.0


FILE_IN_CAB:  PACKER_2524984_14408.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)rax=000000000000000c rbx=0000000000000000 rcx=0000000000001f80
rdx=0000000000000000 rsi=0000000000000000 rdi=00007ff679c5c098
rip=00007ffd7068d0ac rsp=000000ae0edff300 rbp=0000000000000000
 r8=000000ae0edff6c0  r9=0000000002100210 r10=0000000000000000
r11=0000000000000170 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
EAAntiCheat_GameServiceLauncher+0x8d0ac:
00007ffd`7068d0ac 410fae28        xrstor  [r8]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffd7068d0ac (EAAntiCheat_GameServiceLauncher+0x000000000008d0ac)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

READ_ADDRESS:  ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

STACK_TEXT:  
000000ae`0edff300 00007ff6`7985b590     : 00007ff6`79c0bc9e 00000000`00000000 00000000`00000000 029c67af`00000000 : EAAntiCheat_GameServiceLauncher+0x8d0ac
000000ae`0edffa88 00007ff6`79c0bc9e     : 00000000`00000000 00000000`00000000 029c67af`00000000 00000000`00010202 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x39b590
000000ae`0edffa90 00000000`00000000     : 00000000`00000000 029c67af`00000000 00000000`00010202 00007ff6`79c5c050 : EAAntiCheat_GameServiceLauncher_exe_7ff6794c0000!+0x74bc9e


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  EAAntiCheat_GameServiceLauncher+8d0ac

MODULE_NAME: EAAntiCheat_GameServiceLauncher

IMAGE_NAME:  EAAntiCheat.GameServiceLauncher.dll

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_EAAntiCheat.GameServiceLauncher.dll!Unknown

OS_VERSION:  10.0.26052.1000

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {4e646f8b-4aad-3e20-72a8-2b4184244cc0}

Followup:     MachineOwner
---------

Featured Places

Recent Discussions