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Deainiel1's avatar
Deainiel1
3 years ago
Solved

Battlefield 2042 not loading (Xbox Series X)

I just downloaded Battlefield 2042 and attempted to play some matched (I'm new). But there is some kind of bug and it doesn't load in, I'm stuck in a black screen and I'm kicked back to menu. I can p...
technical issues
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @Deainiel1 When you have a moment can we try the following steps, and check if the same issue occurs?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @Deainiel1 When you have a moment can we try the following steps, and check if the same issue occurs?

  • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  • Remove any connected device, or additional USB's from the console then restart the Xbox and check
  • Check for updates 
  • Try the steps in our Connection and Advance Connection Guides 
  • Open you're Xbox NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
DallasRabot's avatar
DallasRabot
2 years ago

This solution doesn't appear to work for us.

I have a friend who has the same issue - he can play all other EA Games online, has an open NAT, re-downloded BF2042, cleared local cache, persistent storage, MAC Address and is still getting a black screen when trying to join a game. [Removed]

He previously played the Xbox One version on Xbox One. He has never been able to get the Series X version to work on his new console.

Are there any other solutions for this?


[Edit: Another player's gamertag has been removed as a precaution - ElliotLH]

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