I seem to have a unique issue where my game says that I own the premium edition of the game but refuses to unlock my premium battle pass rewards. They unlock if I grind the XP required, but as I purchased the premium edition to fast pass the first 4 seasons, this issue is quite annoying. I spoke with an individual on EA Chat but was told that this is an unknown bug, and to post it here to bring attention to it. I am on Xbox Series X.

@EA_Leeuw wrote:Hey @am3rica,Cheers for the post.Unfortunately, I am not 100% sure if I understand correctly what is happening.You're playing BF2042 on the Xbox Series X, you have bought the Year 1 Pass on your console, but it is not awaring you to items that come with the Year 1 Pass, for example the first couple of tiers of the Battle Pass did not unlock for you and the Free tier(s) of the Battle Pass also don't get unlocked for you?That is correct, it says in the upper right hand corner that I have the premium Battle Pass. But nothing is unlocked. The only items that are unlocked are the ones I’ve grinder the XP for. Hopefully these pictures can help explain my situation, thanks!

Hey @Mukyman84,Are you sure that you've logged in with the correct account?

Hey @am3rica,Cheers for the post.Unfortunately, I am not 100% sure if I understand correctly what is happening.You're playing BF2042 on the Xbox Series X, you have bought the Year 1 Pass on your console, but it is not awaring you to items that come with the Year 1 Pass, for example the first couple of tiers of the Battle Pass did not unlock for you and the Free tier(s) of the Battle Pass also don't get unlocked for you?

@am3rica, gotcha! Thanks for the screenshots. So, I think there is a bit of a misunderstanding. Free on the Pass means that whenever you own the Pass or not, the players who don't own the pass can still also unlock the Free tier item by gathering the amount of tokens it needs in order to be unlocked. However, the players who don't own the Pass, do not have access to the items of the Premium tiers (you can see the difference in the blue and gold Lock icon of the Pass item).It's not the case that when you purchase the Battle Pass, you instantly unlock everything. You still need to play the game in order to gather enough tokens to progress the Battle Pass.If you're missing an (Premium Battle Pass tier) item that is unlocked, but not in your inventory, can you maybe post a screenshot(s) of this?

Hi. I have the same problem. I purchased the premium account, got activated (on Xbox S) then I played again and it disappeared somehow. The game shows that I don't have a premium account and my coins vanished from my account (what I used to purchase the premium membership). Please help me because it's very annoying. ☹️

Battlefield 2042 Premium battle pass not working

11 Replies

EA_Leeuw
Community Manager
4 years ago
Hey @am3rica,

Cheers for the post.

Unfortunately, I am not 100% sure if I understand correctly what is happening.

You're playing BF2042 on the Xbox Series X, you have bought the Year 1 Pass on your console, but it is not awaring you to items that come with the Year 1 Pass, for example the first couple of tiers of the Battle Pass did not unlock for you and the Free tier(s) of the Battle Pass also don't get unlocked for you?
am3rica
Seasoned Novice
4 years ago
@EA_Leeuw wrote:
Hey @am3rica,

Cheers for the post.

Unfortunately, I am not 100% sure if I understand correctly what is happening.

You're playing BF2042 on the Xbox Series X, you have bought the Year 1 Pass on your console, but it is not awaring you to items that come with the Year 1 Pass, for example the first couple of tiers of the Battle Pass did not unlock for you and the Free tier(s) of the Battle Pass also don't get unlocked for you?
That is correct, it says in the upper right hand corner that I have the premium Battle Pass. But nothing is unlocked. The only items that are unlocked are the ones I’ve grinder the XP for. Hopefully these pictures can help explain my situation, thanks!
EA_Leeuw
Community Manager
4 years ago
@am3rica, gotcha! Thanks for the screenshots.

So, I think there is a bit of a misunderstanding. Free on the Pass means that whenever you own the Pass or not, the players who don't own the pass can still also unlock the Free tier item by gathering the amount of tokens it needs in order to be unlocked. However, the players who don't own the Pass, do not have access to the items of the Premium tiers (you can see the difference in the blue and gold Lock icon of the Pass item).

It's not the case that when you purchase the Battle Pass, you instantly unlock everything. You still need to play the game in order to gather enough tokens to progress the Battle Pass.

If you're missing an (Premium Battle Pass tier) item that is unlocked, but not in your inventory, can you maybe post a screenshot(s) of this?
Mukyman84
3 years ago
Hi. I have the same problem.
I purchased the premium account, got activated (on Xbox S) then I played again and it disappeared somehow. The game shows that I don't have a premium account and my coins vanished from my account (what I used to purchase the premium membership). Please help me because it's very annoying. ☹️
EA_Leeuw
Community Manager
3 years ago
Hey @Mukyman84,

Are you sure that you've logged in with the correct account?
Mukyman84
3 years ago
Hi.
Yes, Iam. Please check my pass with my email: [edit: email address removed]
Look forward to hearing from you.
Thank you kindly
Regards
EA_Leeuw
Community Manager
3 years ago
Hey @Mukyman84,

We are unfortunately unable to help with issues related to EA accounts through the forums I'm afraid. For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

Good luck.
derkadave89
3 years ago
I have paid all the money for the premium passs and i have not received all the stuff that ses will be free for premium members and ses i have to grind and play to the level required to receive the reward with out paying for it so yeh not fuxxxiinhg happy all a rip of
derkadave89
3 years ago
Yes this is the same for me not fukkkkkiiik happy i just paid a extra 20 bucks for all of the so call *
Shrekiro_Kamado
3 years ago
i can't buy ss4 battle pass in battlefield 2042